Solution Call Center Customer Care & Sales
For businesses that prioritize performance, focus on customer experience, and love data
COMMENTS OF CUSTOMERS SURVEYED
SOLUTION SET GCALLS
Gcalls is a software solution to digitize the phone system of enterprises, capable of integrating with many other software, helping businesses to centrally manage customer and call data, and easily assess team KPIs. sales and customer service, thereby increasing revenue and improving service.
Integrated PBX software
Vietnam and foreign number switchboards
Outbound calling service
Scenario design
call
Performance increase 30 – 50%
With just one click, you can immediately connect to customers, chat and take notes right in your contacts, and can review interaction data at any time.
Keep all information
Skip predictions and assessments based on manually aggregated and inaccurate data. All data is automatically stored and visualized with detailed call recording, statistics and history.
Seamless process
Deliver a better customer experience when your team gets the information they need right before a conversation starts, by connecting to CRM, Helpdesk, SMS, and other tools.
Rapid growth
Don't be held back by a complicated phone system with bulky equipment and cables. With Gcalls, you can increase the number of agents, expand your branch with the voice system ready at any time.
Benefits of solution
Gcalls is a software solution to digitize the phone system of enterprises, capable of integrating with many other software, helping businesses to centrally manage customer and call data, and easily assess team KPIs. sales and customer service, thereby increasing revenue and improving service.
Why choose Gcalls?
Different from traditional desk phones, Gcalls helps businesses set up and expand wireless PBX within 5 minutes in any country, store all interaction history, allowing staff to understand customers well before conversation.
1
Friendly interface
Friendly interface, easy for personnel to get used to. Reduce training costs and time, and improve work efficiency
3
International connection
Gcalls is a partner of reputable carriers. Helping businesses connect to all network operators in Vietnam and more than 70 other countries
5
Team experience
The team has more than many years of experience in the field with a diverse client file spanning many domestic and foreign industries.
2
Quick integration
Using multiple tools is no longer a problem. Quick integration with other enterprise software
4
Handy API
The platform allows convenient and easy API storage and retrieval for your technical usage needs
6
Customer care
Gcalls wishes to accompany and contribute a small part in the success and development of your business. Your success is our number 1 priority.
Software Integrated Switchboard
Every conversation is a great customer experience
professionally
PBX FOREIGN NUMBERS
In addition to connecting the number with all Vietnamese carriers, Gcalls also connected to the number of more than 70 countries, helping businesses set up a switchboard serving the international market in just 5 minutes.
AR – Argentina
AU – Australia
BH – Bahrain
BY – Belarus
BE – Belgium
BW – Botswana
BR – Brazil
BG – Bulgaria
KH – Cambodia
CL – Chile
ES – Spain
AE – UAE
CN - China
CO – Colombia
CR – Costa Rica
HR – Croatia
CY – Cyprus
DK – Denmark
EC – Ecuador
SV – El Salvador
EE – Estonia
FI – Finland
SE – Sweden
GB – United Kingdom
FR – France
GE – Georgia
DE – Germany
GH – Ghana
GR – Greece
GD – Grenada
HK – Hong Kong
HU – Hungary
IN – India
ID – Indonesia
CH – Switzerland
US – United States
IE – Ireland
IL – Israel
IT – Italy
JM – Jamaica
JP – Japan
KZ – Kazakhstan
KE – Kenya
LV – Latvia
LT – Lithuania
LU – Luxembourg
TW – Taiwan
VE – Venezuela
MO – Macau
MY – Malaysia
MT – Malta
MX – Mexico
NL – Netherlands
NZ – New Zealand
NO – Norway
PA – Panama
PE – Peru
PH – Philippines
TH – Thailand
PL – Poland
PT – Portugal
PR – Puerto Rico
RO – Romania
RU – Russia
SG – Singapore
SK – Slovakia
SI – Slovenia
ZA – South Africa
KR – South Korea
TR – Turkey
Calling Service OutBound
Outbound team is well-trained, working online on PBX software Gcalls. Businesses can secure data by hiding phone numbers
Design Service call script
Design call scenarios according to the call purpose and products and services of the business. Good call scripts help:
FIELD
Telephone communication is the backbone of most industries
Educations
Retail & E-Commerce
Technology service
Financial services & insurance
Health care
Personnel Outsourcing (BPO)
Integration your favorite tool
To complete the job well, the team often has to use many different platforms and applications. Understanding that, Gcalls wishes to promote the trend of mutual cooperation between domestic and foreign technology platforms in order to bring better value to the businesses themselves and their customers.
WHAT CUSTOMERS SAY ABOUT GCALLS
Listen to customers talk about their experiences with Gcalls
Partner carriers and technology
Connect to all network operators in Vietnam and more than 70 other countries
Leave message!
Contact
Phone:
(+84) 8985 870 99 (VN)
sales@gcalls.co (Consultation);
support@gcalls.co (Support)
Work time:
Monday - Saturday (8:30 - 17:30)
Address:
#105, National University Software Technology Park, Quarter 6, Linh Trung Ward, Thu Duc District, Ho Chi Minh City.
1B Trengganu Street, Singapore (058455)
English 
Vietnamese 
Chinese 
Korean 
Japanese 
Thai