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10 VoIP system statistics that prove the importance of technology

The VoIP industry has a huge role to play in supporting remote working around the world, as shown by the statistics in this article.

VoIP, or “Voice over Internet Protocol,” allows a place to do business and receive phone calls over the internet instead of a traditional phone line.

Therefore, VoIP is a much more powerful way of communication. Users can make calls from a dedicated handset, from a desktop computer, from a laptop, or even from a mobile app. Calls do not depend on physical location, making VoIP a great choice when the enterprise workforce is dispersed or working remotely. That is very much in line with current business trends, as more and more companies are encouraging their employees to give up the usual 40 hours of work week and engage in all activities while working from home. distant.


Plus, because VoIP system can be purely software, it is often a more cost-effective solution when compared to physical hardware and installation costs.

The first modern VoIP solution hit the market in 1995, but VoIP has improved by leaps and bounds since then. Here, we have listed the most essential statistics and facts to know about the industry-wide impact of the VoIP business.


1. The US VoIP business grew from 6.2 million to 41.6 million between 2010 and 2018

According to statistics, businesses in the United States added more than 35 million VoIP lines in the 8 years from 2010 to 2018, reaching a total of 41.6 million.

In contrast, residential VoIP traffic increased from about 28 million to 76.6 million during the same period. Businesses have seen a much larger increase in VoIP percentages, even while still below the population.

It's a sign that businesses are turning to VoIP can happen rapidly across industries.

2. More and more SMEs are adapting to VoIP

The use of Translate service VoIP at most between 2008 and 2012, but growth has remained steady to this day, and small and medium-sized businesses (SMBs) in particular will find the technology attractive in the near future: SMBs will likely develop more than 15% in VoIP market by 2025.

This growth will be driven by two factors: Smaller budgets and the growing trend of working remotely. As of 2018, 70% workers globally work remotely at least once a week. Besides reducing costs, mobile agents also save a lot of time when working through VoIP systems, and those who work remotely also tend to be happier.

3. 50% voice chats are silent, allowing VoIP to save data

Traditional phone lines continuously send data both ways… even when one party is silent and listens to the other. On average, when one person is speaking, the other is not, meaning the entire 50% audio conversation is completely silent. Traditional phone lines are sending double data for essentially no benefit.

However, VoIP technology Take advantage of this by using “prevent silence”. VoIP can detect when someone is speaking and can send data when needed, but won't send any data if it just detects background noise without speech.

4. Average VoIP cost is about $20 to $30 per user per month

So, how much will it cost you to adapt a VoIP system? It can be difficult to know for sure, thanks to factors like which features you'll need and which provider is best for you. Based on the typical price range for the top six cloud-based phone systems, we estimate it will cost between $20 and $30 per user per month.

However, this is only a rough estimate: Shortened services may be cheaper, while feature-rich services may be more expensive. Nextiva is a popular choice, with services costing between $19.95 and $27.95 per user per month, but RingCentral comes with a wider range of $15.99 to $34. .99 dollars.

Compared to choosing foreign suppliers with high cost, difficult exchange and support, Gcalls is a digital solution. VoIP PBX from Vietnamese enterprises. Check out special prices here.


5. Average cost of using VoIP of a business save more from 30% to 50%

The average savings a business can expect from tweaking a VoIP system can vary widely, depending on factors including the size of the business and the systems it has previously used. Ballpark estimates put savings from 30% to 50%.

According to one report, the biggest savings will come from companies getting rid of on-premises phone systems in favor of a cloud-based system.

6. VoIP costs will decrease by up to 5% annually

VoIP is already cheap, but it will get even cheaper in the future, thanks to new advancements and consolidations. According to estimates from Gartner, the price of cloud telephony (in other words, VoIP) could fall from 3% to 5% annually.

It's just a guess, mind you, but the price VoIP actually dropped from 2% to 3% year-over-year in both 2017 and 2018, the same report shows, so this doesn't seem like too much of a stretch.

7. VoIP saves businesses an average of 32 minutes of calling per day

Adjust VoIP system and your business could save 32 minutes of calls per day per team member, a report found, largely due to better availability, more flexibility and features that eliminate tasks. memorized service.

All businesses will save money when they switch to VoIP, although smaller businesses tend to enjoy more of the cost savings. A case study published in PC World (a global computer journal published monthly by the International Data Corporation) found that when businesses with 30 phones switched to VoIP, they could save save $1,200 (about 31 million VND) monthly.

Company-wide shift to VoIP-enabled teleworking, resulting in further savings overall: Dell was able to save $39.5 million by relying on telecommuting , while cutting carbon pollution to boot.


8. North America is predicted to dominate the VoIP industry with 40% market share

According to a report by Global Market Insights, Inc., the North American VoIP market is forecast to perform the best. North America could even take 40% global VoIP market share by 2025, their projections suggest.

What is behind the development of North America? The report lays out three factors: The popularity of cloud services in general, advances in telecommunications infrastructure such as a rising tide lifting all the ships, and the rise of remote working. .

9. Around 31 percent of all businesses use VoIP systems

Almost a third of businesses are now using VoIP system: specifically 31%.

That's a large enough number that it's clear VoIP is a major player in business communication, but a small enough number that VoIP still has plenty of room to grow.

10. Global VoIP market share could reach $55 billion by 2025

Report by Global Market Insights, Inc. 2019 said the VoIP market will grow from about $20 billion in 2018 to about $55 billion by 2025.

It's a huge leap, but Global Market Insights argues that "massive internet penetration" will push the industry towards a tipping point and trigger a broader adoption of VoIP than it currently has. .

There's a reason VoIP continues to grow: It's a cheap yet effective way to help a business communicate both internally and externally.

If you are considering trying one VoIP system new for your business (and you should!), try to find out Gcalls, is a company specializing in providing VoIP PBX and especially PBX software solution packages for businesses. With friendly interface, easy to use, easy to install, easy to operate and many more features. Quick setup in just 10 minutes.

Gcalls is a software solution to digitize the phone system of enterprises, capable of integrating with many other software, helping businesses to centrally manage customer and call data, and easily evaluate KPIs of sales teams. products and customer service, thereby increasing revenue and improving services.

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Bạn muốn xây dựng tổng đài CSKH và bán hàng chuyên nghiệp Gcalls?

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