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Telemarketing: 3 questions you should ask yourself before making the call

Most of the staff selling over the phone They all think that the deals they make through sales calls, success or failure, will be determined after the customer picks up the phone. However they were wrong. In fact, the success or failure of closing an order is decided even before you pick up the phone and call the customer; Because it is your mental state that determines the final outcome of the call.

We always have three questions to ask ourselves before making those important Why-What-How sales calls: Why? What? How? And precise, to-the-point answers to those questions.

Question 1: Why should I call?

Bán hàng qua điện thoại: 3 câu hỏi bạn nên tự hỏi bản thân trước khi thực hiện cuộc gọi

Why should you make a sales call over the phone? 

At a basic level, you can easily answer this question like “I called that number because it was on the call list.” selling over the phone mine."

But why don't you dig deep into the problem to find more detailed answers:

“Because I want to close this order.”


“Because I want to accomplish my goal.”


“Because I want to be successful.”


“Because I want to fulfill my dream.”


“Because I want to make my parents, my friends and myself proud.”

Keep asking why until you connect the call selling over the phone This is with anything in life that motivates you to work towards your goals… Then you will feel very different from the next call, the fact that you call is no longer just because it is a “sales call” or “just an extra bonus” but for your long-term goals.

Everyone's answer may be different. However, it is important that you know your answers. You must know the answer to your own WHY.

Question 2: What do I want to achieve?

Be specific about what you want to accomplish. Don't just say, "I want to close the deal." This is too general.

Which order do you want to close? When do you want to close the order? What do you want your customers to do?

Let's create a script yourself selling over the phone in my head and execute exactly that scenario.

Question 3: How do I get there?

Bạn nên có một bản kế hoạch bán hàng qua điện thoại thật chi tiết.

You should have a detailed phone sales plan.

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Do you have a plan? selling over the phone details to close the order successfully or not? Here is an example of how you might answer this question:

“I will focus on engaging the customer and getting them to put emotion into the conversation. I will make them understand how our product can help them get the results they want and the value this will create for themselves and their company. I will skillfully address all of their inquiries and make this the beginning of a long-term business relationship.”

Sales success starts with your mind

Bạn nên có một bản kế hoạch bán hàng qua điện thoại thật chi tiết.

How to successfully sell over the phone.

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You must sow the seeds of success within yourself before you can reap the sweet fruits outside. Before you make a selling over the phone, prepare yourself for the results you want to achieve, and direct your customers to what you want. From there you'll be able to initiate sales calls with clarity, force, and purpose.

If you want to stay emotionally fit, sometimes you need to do a series of warm-up calls, the same way an athlete does some exercises to warm up.

When talking to customers on the phone, you may experience negative emotions. You can get rid of them when you repeatedly move the conversation from one customer to another.

That's why the application of technology in selling over the phone important again. If you use the wrong technology, you will only waste a lot of time with common administrative tasks such as: manual dialing, listening to music on hold, filtering and manually recording information in the system. CRM to find the right information about your leads — All of these types of activities slow you down and distract you from talking to customers.

That's why Gcalls has built automated calling in our PBX software solution. It takes care of all these tasks for you and almost seamlessly connects you with new leads without you having to manually dial in, moving from one lead to the next. next, log call information, etc.

Before the call selling over the phone Next, answer the 3 questions above to give yourself the motivation and purpose to make a successful sales call. If you are looking for a call software solution to save time and effort of sales staff, help them focus on potential customers, please contact Gcalls immediately for our support. question okay.

Gcalls is a software solution to digitize the phone system of enterprises, capable of integrating with many other software, helping businesses to centrally manage customer and call data, and easily evaluate KPIs of sales teams. products and customer service, thereby increasing revenue and improving services.

Bạn muốn xây dựng tổng đài CSKH và bán hàng chuyên nghiệp Gcalls?

Gcalls là giải pháp tổng đài chăm sóc khách hàng, telesales chuyên nghiệp. Với giao diện thân thiện, tích hợp nhanh chóng với các CRM, Helpdesk, SMS Brandname, Data Report,…. hệ sinh thái tổng đài mà Gcalls mang đến sẽ giúp doanh nghiệp nhanh chóng chăm sóc tốt những khách hàng thân thiết, không bỏ lỡ bất kỳ cuộc gọi nhỡ nào, xử lý phàn nàn của khách hàng hiệu quả, quản lý tốt mọi cuộc gọi, tiết kiệm nhiều chi phí trong xây dựng tổng đài. Và từ đó nâng cao khả năng cạnh tranh của doanh nghiệp bạn trong thị trường mà khách hàng ngày càng khó tính và đòi hỏi những trải nghiệm được cá nhân hoá như ngày nay.

Bạn muốn xây dựng tổng đài CSKH và bán hàng chuyên nghiệp Gcalls?

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