Suitable for startups and young SMEs
Set up greetings, hold music, office hours
1-month recording storage
No setup fee
No minimum number of users
All you need for a professional call center
Call tags, notes, reminders
Advanced statistics & filter
Export call history
3-month recording storage
Developer API Support
No setup fee
No minimum number of usersContact
Solution for fastidious managers
6-month recording storage
Reports on Google Data Studio
Access to SDK, Webhook
No setup fee
No minimum number of users
Designed for modern large corporates
Unlimited recording storage
Advanced quality management
Private virtual machine
Access to integration functions
Develop and customize features as requestedContact
|Call center service/agent/month |
Number of agents * price * number of month/payment period
|170,000 (~ $7.5)||220,000 (~ $8.6)||220,000 (~ $8.6)||CONTACT|
|+ Software license/month (VND) |
A payment period has 24, 12, 6 or 3 months
|500,000 (~ $21.5)||600,000 (~ $26.0)||1,200,000 (~ $52.0)||CONTACT|
|Phone number||Customers purchase from telecommunication companies with Gcalls’ support.|
|Call charge/min||Monthly payment to telcos according to their pricing policy|
|No minimum number of users|
|Maximum number of agents||10||Unlimited||Unlimited||Unlimited|
|Max. of business phone numbers included free of charge||01||01||01||Unlimited|
|Call recording and storage||1 month||3 months||6 months||Unlimited|
|Set up your professional phone system|
|Connect with different types of phone number |
1800, 1900, fixed numbers, mobile numbers
|Multiple concurrent calls with one compnay phone number |
With only one phone number, the team can make or receive multiple calls at the same time, improve performance and prevent “line busy” situation.
|Office-hour conditions |
Set up time to receive calls with different flows
|Interactive Voice Response (IVR) to improve caller navigation |
Allow customers to find their way to the right person or team. Example: “Thank you for calling [COMPANY NAME].If you know your party’s extension number, you can enter it at any time. For Sales and Customer Service, press 1. For our employee directory, press 9.”
| Voicemail |
Allow callers to leave voicemail during out-of-working hours or when all the lines are busy
|Automatically forward to back-up numbers |
Stay available when there is no internet connection by forwarding inbound calls to your mobile number or backup landline number. Outbound call rates apply.
|Dial an extension to connect directly with the right agent |
Allows customers to connect directly with the right agent
|Set up ring types (simultaneous, sequence or random)|
|Automatically use the same telco’s number to call out for cost saving |
The system automatically determines the same telco number to make outgoing calls to optimize calling rates (for example, MobiFone – MobiFone, Viettel – Viettel, Thailand – Thailand etc.)
|Automatic emails when there’s a missed call|
|Route calls to the latest agents|
|Connect with phone numbers from 70+ countries |
Allowing agents to use phone numbers of foreign countries (Thailand, Indonesia, Singapore, Japan, USA etc.) with Gcalls’ applications, helping businesses set up a call center in any country with a local number
|Smart routing based on database|
|Call features for agents and managers|
|Gcalls Plus Webphone application |
You can make and receive calls right on the app with your company’s phone number, no need to use a landline phone or personal mobile for work anymore.
With just one click, instantly connect with customers
|Desktop notifications |
When the call coming, the notification popups of the browser will be displayed whenever you are not on Gcalls’ webapp.
|Free Agent-to-Agent calling |
Agents can call each other with just one click and the call is completely free.
|Hold, mute, forward mode |
While a call is taking place, you can switch to hold, mute mode or forward the call to others.
|Call monitoring |
Listen-in on active calls to measure and improve agent performance.
|Call whispering |
Secretly speaking to agents while they are on an active call.
|Conference calls |
Start a collaborative conversation with multiple colleagues.
|Customer data management|
|Automatic contact creation |
A contact are automatically created when there is an incoming or outgoing call to an unsaved number. Agents just need to add a contact name and create notes if needed.
|Create new contact fields |
Admin can custom contact fields to enrich contact information and in alignment with business specifics
|Categorize contacts by group |
Assign contacts to groups for easy management.
|Upload contact list from files into classified group |
With just a few clicks, you can upload thousands of data to the application and into the correct category
|Search contacts by contact field|
|Display interaction history when there’s a call |
The call box displays information and automatically accesses contacts with interaction history when there is an incoming call, including notes, reminders, calls, and recordings.
|Filter contacts by latest call status |
Which contact without any call interaction before, which with the latest inbound call being missed, which with the latest outgoing call being not connected, etc.
|Pin an activity to top of a contact |
Allows agents to pin the most important information of the contact to top
|Assign contacts to agents and teams |
Admin can determine a certain contact or a group of contacts can only be viewed and manipulated by whom.
|Option to hide phone numbers from agents |
Allow admin to hide phone numbers from a member to protect enterprise data.
|Notes for contacts |
Allow to note important information right in the contact during the call or at any time you need.
|Create task reminders |
Create reminders so that you or your colleagues do not forget important tasks that needs to be done related to a contact.
|Call data management|
|Automatically save call logs for inbound and outbound calls|
|Distinguish whether missed calls have been supported or not|
|Create a note for each call |
Allow to note important information directly on a call log after ending the call. These notes will be displayed in the call detailed record page of the Admin.
|Call tags to categorize calls by content and purpose |
Allow agents to classify calls after each call to facilitate call statistics according to purpose and nature.
|Agent management and reports|
|Agent status |
Easily manage a remote team by observing agent status “Online”, “Offline” and “On call”.
|Filter call history |
Filter call history by contact, group of contact, agent, duration, call status.
|Adjust feature permissions by role |
Admin can limit or increase a member’s rights to view and manipulate data.
|Export call history |
Export call history to store and custom tables and charts for evaluation purposes.
|Customize reports with Google Data Studio |
Reports on calls by phone number, by hour of day, by weekday, comparison between employees based on pickup rates, average talk time etc.
|Download recordings in bulk |
Download multiple recordings to computer for storage (ZIP), each file is named Agent_ Phone number_Date_Hours
|APIs and webhooks|
|Integrate with Marketing SMS, including: |
Send brandname SMSes from Gcalls’ interface
|– Create SMS templates|
|– Send each SMS or multiple SMSes to a contact group|
|– Personalize SMS with customers’ name|
|– Save SMS logs on contacts||Integration with CRM, Helpdesk, POS, including: |
Improve performance with our integration with your tools: Click-to-Call, Click-to-SMS, synced call logs, contacts, display information for incoming calls (contact person, ticket history, order history…)
|– Click-to-Call from CRM, Helpdesk, POS|
|– Notify and allow to answer calls on CRM, Helpdesk, POS|
|– Automatically display customer information |
When there is a call, a popup automatically displays the name, latest deals, latest call, latest note etc.
|– Save call logs on CRM, Helpdesk, POS|
|Auto Call campaigns|
|Create pre-recorded scripts (text-to-speech or upload audio files)|| |
|Run campaigns with recorded audios|| |
|Automatically dial and connect with staff as soon as customers answer|| |
|Pause and resume campaigns|| |
|Report on campaigns’ results|| |
|System stability and security|
|Private virtual machine |
Suitable for enterprises with a large number of agents.
|Private MPLS |
Suitable for enterprises with a large number of agents and the type of business requires high transmission stability.
|Support to connect with telcos to subscribe to numbers and configure|
(*): Additional fee based on requirements
ADDITIONAL SERVICES (on request)
|Connect addtional phone numbers to your call center||50,000 VND/number/month|
|Add extensions only used on IP Phones||90,000 VND/extension/month|
|Recording storage 120Gb, 06 months||1,800,000 VND|
|Recording storage 250Gb, 06 months||3,600,000 VND|
|Recording storage 500Gb, 06 months||7,200,000 VND|
|Private virtual machine||Depending on the number of concurrent calls|
|Customize and develop as requested||2,000,000 VND/man day|