Gcalls integrates with Pancake

<p style="font-weight: 2; font-size: 50px">Gcalls  for<strong style="font-weight: 50px"> Pancake POS</strong</p>


Gcalls for Pancake POS

Click-to-Call functionality right on Pancake Pos interface and automated popups with customer information and purchase history


CONTACT US

Pancake is a sales management tool for both offline and online, integrating shipping, waybill management and other support functions. This is a comprehensive sales management application, especially for online stores on social platforms such as Facebook, Instagram and e-commerce platforms such as Shopee, Tiki.



Pancake website

MAXIMIZE PANCAKE WITH THE CLICK-TO-CALL FUNCTIONALITY

01

MAXIMIZE PANCAKE WITH THE CLICK-TO-CALL FUNCTIONALITY

With the Gcalls – Pancake POS combination, your team doesn’t need to work on multiple interfaces. When you need to call a customer, simply click the phone number on any page (Orders, Customers, Shipping, detailed pages…), the call is immediately connected without switching to another device or interface. You can also answer customer calls right on Pancake software. Best of all, with just a few simple steps, your sales management software will be maximized with Gcalls.

02

CLICK-TO-SMS FROM PANCAKE

In addition to the call function, you can also use our Click-to-SMS to send customer care SMS messages with your brandname through the integration of Gcalls with our SMS partners. Just click on the SMS icon next to the customer’s phone number, select the pre-prepared message template and press send. Simple!

CLICK-TO-SMS FROM PANCAKE
RECOGNIZING CUSTOMERS IMMEDIATELY AND CONFIDENTLY ANSWER THEIR CALLS

03

RECOGNIZING CUSTOMERS IMMEDIATELY AND CONFIDENTLY ANSWER THEIR CALLS

Whenever a customer calls in, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation, including: Customer name, total transaction amount, latest order, latest note… So all information about customers is at hand, the team does not need to ask customers for information that they should have known before talking. Thanks to this, your company can deliver the best experience to your “gods”.

04

EASY MANAGEMENT

All calls taking place on the Pancake interface are statistically saved on Gcalls’ application including history and recording, presented graphically and tabularly in an intuitive way. Managers can track and evaluate staff performance for different purposes.

EASY MANAGEMENT

Gcalls integrates with Freshsales

<p style="font-weight: 2; font-size: 50px">Gcalls  for<strong style="font-weight: 50px"> Freshsales</strong</p>


Gcalls for Freshsales

Gcalls integrates with Freshsales and provides customers with awesome functionalities such as Click-to-Call adn Click-to-SMS on the CRM interface and data synchronization between the two systems


Contact Us About Gcalls

Freshsales is a sales customer relationship management (CRM) by Freshworks. Freshsales makes it easy for businesses of different industry vertical to attract, manage, close, and nurture their existing and potential customers.



Freshsales website

<b>CLICK-TO-CALL FUNCTIONALITY ON CRM</b>

01

CLICK-TO-CALL FUNCTIONALITY ON CRM

Gcalls for Freshsales allows agents to work from one unified application. When you need to call a customer, simply click the phone number or the call button, the call is immediately connected without switching to another device or interface. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your Freshsales will be maximized with Gcalls.

02

CLICK-TO-SMS FROM BITRIX24 WITH YOUR BRANDNAME

With the combination among Gcalls – Freshsales – Gcalls’ SMS partner, you can also click to send customer care SMS messages with your brandname through the integration of Gcalls with our SMS partners. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon or on the Gcalls information popup. You can also use your available SMS templates to save time.

<p style="text-align: right;"><b>CLICK-TO-SMS FROM BITRIX24 WITH YOUR BRANDNAME</b></p>
<b>RECOGNIZING CUSTOMERS IMMEDIATELY </b>

03

RECOGNIZING CUSTOMERS IMMEDIATELY

When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. Your team will instantly access the customer profile page on Freshsales with just one click to see the interaction history, and support them better. The information includes: person name, phone number, address, order history, latest activities, latest notes,… Nothing makes customers more satisfied than a professional service that always cares and respects them.

04

EFFICIENT CALL MANAGEMENT

Every call made on Freshsales is recorded on the Gcalls system. The manager will easily manage all of the team’s calls.You can filter the calls you need: by staff, time, call status, duration and especially according to the call status,…

<p style="text-align: right;"><b>EFFICIENT CALL MANAGEMENT</b></p>

Gcalls – integration with your CRM, POS, Helpdesk or SMS brandname.

Gcalls integrates with Zapier

<p style="font-weight: 2; font-size: 50px">Gcalls  for<strong style="font-weight: 50px"> Zapier</strong</p>


Gcalls for Zapier

Gcalls integrates with Zapier and provides customers to create awesome functionalities such as auto flow after coming call, outgoing call and data synchronization between the two systems


Contact Us About Gcalls

Zapier is an online automation app and webapp that connects your working apps, such as Gmail, Slack, Mailchimp, and so on. You can connect two or more apps to automate repetitive tasks, freeing up your team to work on more sensitive areas without coding or relying on developers to build the integration.



Zapier website

Connect with more than 750++ apps

Unlike the previous integrations, Gcalls integrates with Zapier that gives you the power to connect Gcalls with hundreds of other apps to automate your work. With Gcalls-Zapier, you will:

Streamlined workflow

Productive team collaboration

Reduce email and app overload

Data synchronization

<h2>Connect with more than 750++ apps</h2>

Gcalls-Zapier: The best apps. Better together


You can do so much more with Gcalls by connecting it to the other apps you use like ActiveCampaign, Mailchimp, Basecamp 3 and CloudConvert,… to automate the tedious tasks in your workflow.

Send email after call

As soon as you finish a call to the customer, Gcalls – Zapier integration will help you send an email immediately to the customer.

Send SMS after call

Similar to sending an email, you can set up sending an SMS immediately after the call ends with this Gcalls-Zapier integration.

Add call log to Google Sheet

Create an agent call log in Google Sheets for every call made and received in Gcalls

Announce to conversation group

A notification to your team, making it possible for the group to inform the team.

Add the customers’ info to Mailchimp

After making a call, you can add your customer information to your corporate email list such as Mailchimp.

Create auto the other work flow

In addition to the automatic flow above, you will create many different needs to suit your business. Contact us…

Gcalls – integration with your CRM, POS, Helpdesk or SMS brandname.

Gcalls integrates with Bitrix24

<p style="font-weight: 2; font-size: 50px">Gcalls  for<strong style="font-weight: 50px"> Bitrix24</strong</p>


Gcalls for Bitrix24

Gcalls integrates with Bitrix24 and provides customers with awesome functionalities such as Click-to-Call and Click-to-SMS on the CRM interface and data synchronization between the two systems


Contact Us About Gcalls

Bitrix24 is a collaboration platform that provides a complete suite of social collaboration, management and communication tools for your team. It includes CRM, files sharing, project management, calendars, and more



Bitrix24 website

<b>CLICK-TO-CALL FUNCTIONALITY ON CRM</b>

01

CLICK-TO-CALL FUNCTIONALITY ON CRM

Gcalls for Bitrix24 allows agents to work from one unified application. When you need to call a customer, simply click the phone number or the call button, the call is immediately connected without switching to another device or interface. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your Bitrix24 will be maximized with Gcalls.

02

CLICK-TO-SMS FROM BITRIX24 WITH YOUR BRANDNAME

With the combination among Gcalls – Bitrix24 – Gcalls’ SMS partner, you can also click to send customer care SMS messages with your brandname through the integration of Gcalls with our SMS partners. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon or on the Gcalls information popup. You can also use your available SMS templates to save time.

<p style="text-align: right;"><b>CLICK-TO-SMS FROM BITRIX24 WITH YOUR BRANDNAME</b></p>
<b>RECOGNIZING CUSTOMERS IMMEDIATELY </b>

03

RECOGNIZING CUSTOMERS IMMEDIATELY

When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. Your team will instantly access the customer profile page on Bitrix24 with just one click to see the interaction history, and support them better. The information includes: person name, phone number, address, order history, latest activities, latest notes,… Nothing makes customers more satisfied than a professional service that always cares and respects them.

04

EFFICIENT CALL MANAGEMENT

Every call made on Bitrix24 is recorded on the Gcalls system. The manager will easily manage all of the team’s calls.You can filter the calls you need: by staff, time, call status, duration and especially according to the call status,…

<p style="text-align: right;"><b>EFFICIENT CALL MANAGEMENT</b></p>

Gcalls – integration with your CRM, POS, Helpdesk or SMS brandname.

Gcalls integrates with Kustomer

<p style="font-weight: 2; font-size: 50px">Gcalls  for<strong style="font-weight: 50px"> Kustomer</strong</p>


Gcalls for Kustomer

Gcalls integrates Click-to-Call, Click-to-SMS on the main work interface of Kustomer and data synchronization between the two systems


Contact Us About Gcalls

Kustomer is an omnichannel platform for customer experience, service, and support,… Kustomer is enabling you to know everything about every customer to drive informed actions.



Kustomer website

<b>INTEGRATING WITH THE CLICK-TO-CALL FUNCTIONALITY</b>

01

INTEGRATING WITH THE CLICK-TO-CALL FUNCTIONALITY

Gcalls for Kustomer provides a seamless integration so agents can work from one unified application. When you need to call a customer, simply click the phone number or the call button, the call is immediately connected without switching to another device or interface, allowing agents to answer calls right from Kustomer. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your Kustomer will be maximized with Gcalls.

02

CLICK-TO-SMS FROM KUSTOMER WITH YOUR BRANDNAME

With the combination among Gcalls – Kustomer – Gcalls’ SMS partner, you can also Click-to-SMS to send customer care SMS messages with your brandname through the integration of Gcalls with our SMS partners. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon or on the Gcalls information popup. You can also use your available SMS teamplates to save time.

<p style="text-align: right;"><b>CLICK-TO-SMS FROM KUSTOMER WITH YOUR BRANDNAME</b></p>
<b>RECOGNIZING CUSTOMERS IMMEDIATELY </b>

03

RECOGNIZING CUSTOMERS IMMEDIATELY

When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. That your team will instantly access the customer profile page on Kustomer with just one click to see the interaction history, and support them better. The information includes: person name, phone number, their complain about service, address, order history, latest activities, latest notes,…. Nothing makes customers more satisfied than a professional service that always cares and respects them.

04

EFFICIENT CALL MANAGEMENT

Every call made on Kustomer is recorded on the Gcalls system. The manager will easily manage all of the team’s calls.You can filter the calls you need: by staff, time, call status, duration and especially according to the call status,…

<p style="text-align: right;"><b>EFFICIENT CALL MANAGEMENT</b></p>

Gcalls – integration with your CRM, POS, Helpdesk or SMS brandname.

Gcalls integrates with ZOHO CRM

<p style="font-weight: 2; font-size: 50px">Gcalls  for<strong style="font-weight: 50px"> ZOHO CRM</strong</p>


Gcalls for ZOHO CRM

Click-to-Call, Click-to-SMS right on the main work interface of ZOHO CRM and data synchronization between the two systems (Gcalls and Zoho CRM)


CONTACT US About Gcalls

Zoho CRM is an online CRM system that manages your sales, marketing & support. It can automate daily business activities, track sales, and engage customers in different platforms.



Zoho CRM Website

MAXIMIZING ZOHO CRM WITH THE CLICK-TO-CALL FUNCTIONALITY

01

MAXIMIZING ZOHO CRM WITH THE CLICK-TO-CALL FUNCTIONALITY

Gcalls for Zoho CRM provides a seamless integration so agents can work from one unified application. When you need to call a customer, simply click the phone number, the call is immediately connected without switching to another device or interface. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your Zoho CRM will be maximized with Gcalls.

02

CLICK-TO-SMS FROM ZOHO CRM WITH YOUR BRANDNAME

With the combination among Gcalls – Zoho CRM – Gcalls’ SMS partner, in addition to the Click-to-Call function next to each phone number, you can also Click-to-SMS to send customer care SMS messages with your brandname through the integration of Gcalls with our SMS partners. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon next to the phone number or on the Gcalls information popup. You can also use your available SMS teamplates to save time.

<p style="text-align: right;">CLICK-TO-SMS FROM ZOHO CRM WITH YOUR BRANDNAME</p>
RECOGNIZING CUSTOMERS IMMEDIATELY

03

RECOGNIZING CUSTOMERS IMMEDIATELY

When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. Your team can instantly access the customer profile page on Zoho CRM with just one click to see the interaction history and support them better. The information includes: person name, organization, order history, latest activities, latest notes,…. Nothing makes customers more satisfied than a professional service that always cares and respects them.

04

EASY MANAGEMENT

All calls taking place on the Zoho CRM interface is statistically saved in Gcalls’ application. You can easily filter calls you need: by agent, by contact, by time, by call status, by duration…

<p style="text-align: right;">EASY MANAGEMENT</p>

Gcalls – integration with your CRM, POS, Helpdesk or SMS brandname.

Gcalls integrates with ServiceNow

<p style="font-weight: 2; font-size: 50px">Gcalls  for<strong style="font-weight: 50px"> ServiceNow</strong</p>


Gcalls for ServiceNow

Gcalls – ServiceNow is a integrated call center solution adding functionaliies like Click-to-Call, Click-to-SMS… right to your ServiceNow. All in one place and data synchronization between the two systems


Contact Us About Gcalls

ServiceNow is a software platform which supports IT Service Management (ITSM). It transforms old, manual ways of working into modern digital workflows, providing all the information to the technician to diagnose and repair issues so employees and customers get what they need, when they need it—fast, simple, easy.



ServiceNow website

<b>MAXIMIZING SERVICENOW WITH THE CLICK-TO-CALL FUNCTIONALITY</b>

01

MAXIMIZING SERVICENOW WITH THE CLICK-TO-CALL FUNCTIONALITY

Gcalls for ServiceNow provides a seamless workflow. When you are solving your tickets and need to call a customer to inform them about a ticket’s status, just simply click the phone number in tickets, the call is immediately connected without switching to another device or interface. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your ServiceNow will be maximized with Gcalls.

02

CLICK-TO-SMS FROM SERVICENOW WITH YOUR BRANDNAME

With the combination among Gcalls – ServiceNow – Gcalls’ SMS partner, in addition to the Click-to-Call function, you can also use Click-to-SMS to send customer care SMS messages with your brandname. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon next to each phone number. You can also use your available SMS teamplates to save a lot of time.

<p style="text-align: right;"><b>CLICK-TO-SMS FROM SERVICENOW WITH YOUR BRANDNAME</b></p>
<b>PERSONALIZE EVERY INTERACTION </b>

03

PERSONALIZE EVERY INTERACTION

When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. Agents can instantly access the customer profile page on ServiceNow with just one click to see the interaction history, and use this information to personalize interactions and provide optimal service. The information includes: person name, phone number, their complain about service, address, latest notes,…. Nothing makes customers more satisfied than a professional service that always cares and respects them.

In addition, agents can quickly create a new ticket with the caller’s phone number right on this information dialog.

04

EFFICIENT CALL MANAGEMENT AND DATA SYNCHRONIZATION

Every call made on ServiceNow is recorded on the Gcalls system. The manager will easily manage all of the team’s calls.You can filter the calls you need: by staff, time, call status, duration… In addition, Gcalls automatically synchronizes contacts between ServiceNow and Gcalls. Your agents will have the most up-to-date information to deliver the best service.

<p style="text-align: right;"><b>EFFICIENT CALL MANAGEMENT AND DATA SYNCHRONIZATION</b></p>

Gcalls – integration with your CRM, POS, Helpdesk or SMS brandname.

Gcalls integrates with Freshdesk

<p style="font-weight: 2; font-size: 50px">Gcalls  for<strong style="font-weight: 50px"> Freshdesk</strong</p>


Gcalls for Freshdesk

Gcalls – Freshdesk is a integrated call center solution adding functionaliies like Click-to-Call, Click-to-SMS… right to your Helpdesk. All in one place and data synchronization between the two systems


Contact Us About Gcalls

Freshdesk is a cloud-based software provider, bringing together multiple communication channels such as email, phone, and social networks, making it easier for your businesses to communicate with customers.



Freshdesk website

<b>MAXIMIZING FRESHDESK WITH THE CLICK-TO-CALL FUNCTIONALITY</b>

01

MAXIMIZING FRESHDESK WITH THE CLICK-TO-CALL FUNCTIONALITY

Gcalls for Freshdesk provides a seamless workflow. When you are solving your tickets and need to call a customer to inform them about a ticket’s status, just simply click the phone number in tickets, the call is immediately connected without switching to another device or interface. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your Freshdesk will be maximized with Gcalls.

02

CLICK-TO-SMS FROM FRESHDESK WITH YOUR BRANDNAME

With the combination among Gcalls – Freshdesk – Gcalls’ SMS partner, in addition to the Click-to-Call function, you can also use Click-to-SMS to send customer care SMS messages with your brandname. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon next to each phone number. You can also use your available SMS teamplates to save a lot of time.

<p style="text-align: right;"><b>CLICK-TO-SMS FROM FRESHDESK WITH YOUR BRANDNAME</b></p>
<b>PERSONALIZE EVERY INTERACTION </b>

03

PERSONALIZE EVERY INTERACTION

When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. Agents can instantly access the customer profile page on Freshdesk with just one click to see the interaction history, and use this information to personalize interactions and provide optimal service. The information includes: person name, phone number, their complain about service, address, latest notes,…. Nothing makes customers more satisfied than a professional service that always cares and respects them.

In addition, agents can quickly create a new ticket with the caller’s phone number right on this information dialog.

04

EFFICIENT CALL MANAGEMENT AND DATA SYNCHRONIZATION

Every call made on Freshdesk is recorded on the Gcalls system. The manager will easily manage all of the team’s calls.You can filter the calls you need: by staff, time, call status, duration and especially by call tag,… In addition, Gcalls automatically synchronizes contacts between Freshdesk and Gcalls. Your agents will have the most up-to-date information to deliver the best service.

<p style="text-align: right;"><b>EFFICIENT CALL MANAGEMENT AND DATA SYNCHRONIZATION</b></p>

Gcalls – integration with your CRM, POS, Helpdesk or SMS brandname.

Gcalls integrates with Google Data Studio

<p style="font-weight: 2; font-size: 50px">Gcalls with<strong style="font-weight: 50px"> Google Data Studio</strong</p>


Gcalls with Google Data Studio

Gcalls integrates with Google Data Studio, allowing to use all information from your call center (Inbound, outbound calls and much more) to create custom reports and dashboards on your demand.


contact us About Gcalls

Google Data Studio is one of Google’s tools that helps you to manipulate with data from your several resources (Google Analytics, Google Adwords, Mixpanel…) into visual charts such as pie charts, timeline series , tables, bar charts… It can be roughly understood that users put raw data into Google Data Studio to make intuitive and clear reports and dashboards. Besides that, sharing these statisrics is easy for all individuals.



Google Data Studio website

<span style="text-transform: uppercase; font-weight: 600">Create your own visual call center reports</span>

01

Create your own visual call center reports

Gcalls for Google Data Studio provides a seamless integration so agents can design a visual report and dashboard about your call center in Google Data Studio. In addition, you can use multiple fields and metrics from Gcalls to design and track and follow your own KPIs. Moreover, Gcalls also provide some REPORT TEMPLATES to help you have an overview report immediately.

02

Data statistics updated real time

With the integration between Gcalls – Google Data Studio, you can follow and get real-time data of your call center. Thanks to that you can make timely decisions.

<p style="text-align: right;"><span style="text-transform: uppercase; font-weight: 600">Data statistics updated real time </span></p>
<span style="text-transform: uppercase; font-weight: 600">Create professional reports with your own logo and brand colors</span>

03

Create professional reports with your own logo and brand colors

With Gcalls – Google Data Studio integration, you can customize your reports with your images, logo and brand colors to show your corporate identity and branding. There by, you will have a professional report to send to your partners, investors…

04

Share reports with anyone easily

With the connection of Gcalls – Google Data Studio, you can share your call center reports with your team collaborators, partners, and investors, even when they don’t have a Gcalls account.

<p style="text-align: right;"><span style="text-transform: uppercase; font-weight: 600">Share reports with anyone easily</span></p>
Google Data Studio

USING GCALLS HISTORY DASHBOARD ON
GOOGLE DATA STUDIO


Connect your account to Gcalls History Dashboard to view available data report templates and create a new one as you wish

Detailed call history

Detailed call history


Statistics by call status and weekday

Statistics by call status and weekday


Statistics by phone number and hour

Statistics by phone number and hour


Day comparison

Day comparison


Agent comparison

Agent comparison


Gcalls – integration with your CRM, POS, Helpdesk, Data Report or SMS brandname.

Gcalls integrates with Jira Service Desk

<p style="font-weight: 2; font-size: 50px">Gcalls  for<strong style="font-weight: 50px"> Jira</strong</p>


Gcalls for Jira

Gcalls integrates Click-to-Call, Click-to-SMS right on the main work interface of Jira Service Desk and data synchronization between the two systems


Contact Us About Gcalls

Jira Service Desk, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, a customizable help center, and an embeddable widget. Jira Service Desk organizes and prioritizes these requests in a single place, and keeps your team on track with goals (or service level agreements).



Jira website

<b>MAXIMIZING JIRA WITH THE CLICK-TO-CALL FUNCTIONALITY</b>

01

MAXIMIZING JIRA WITH THE CLICK-TO-CALL FUNCTIONALITY

Gcalls for Jira provides a seamless integration so agents can work from one unified application. When you need to call a customer, simply click the phone number in ticket, the call is immediately connected without switching to another device or interface. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your Jira will be maximized with Gcalls.

02

CLICK-TO-SMS FROM JIRA WITH YOUR BRANDNAME

With the combination among Gcalls – Jira – Gcalls’ SMS partner, in addition to the Click-to-Call function next to each phone number, you can also Click-to-SMS to send customer care SMS messages with your brandname through the integration of Gcalls with our SMS partners. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon next to the phone number or on the Gcalls information popup. You can also use your available SMS teamplates to save time.

<p style="text-align: right;"><b>CLICK-TO-SMS FROM JIRA WITH YOUR BRANDNAME</b></p>
<b>RECOGNIZING CUSTOMERS IMMEDIATELY </b>

03

RECOGNIZING CUSTOMERS IMMEDIATELY

When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. So your team can instantly access the customer profile page on Jira with just one click to see the interaction history, and support them better. The information includes: person name, phone number, their complain about service, address, order history, latest activities, latest notes,…. Nothing makes customers more satisfied than a professional service that always cares and respects them.

04

EFFICIENT CALL MANAGEMENT

Every call made on Jira is recorded on the Gcalls system. The manager will easily manage all of the team’s calls.You can filter the calls you need: by staff, time, call status, duration and especially according to the call status,… In addition, for both employees, the missed calls will automatically be made into a ticket on Jira to help them detect them in a timely manner.

<p style="text-align: right;"><b>EFFICIENT CALL MANAGEMENT</b></p>

Gcalls – integration with your CRM, POS, Helpdesk or SMS brandname.