With an increasing number of orders, OFÉLIA saves a lot of time to make a call when using Gcalls solution with Click-to-Call feature and easily calls an existing contact list thanks to reduce numbering operations and limit errors. According to the customer service team who directly use it, the number of orders you can handle in the same period of time increases by 50% compared to when using regular email and phone. You can actively identify who the customer is calling, understand the interaction history, proactively call to confirm the order and provide customer support. Information is always stored and ready for the team to access at any time, making it easy for you to thoroughly support a specific customer case.

The special call recording feature is used by the team a lot. For customer care customers, listening to the recording helps you not to miss important information. For managers, recording means much in terms of process control and service quality. The department head also regularly monitors detailed graphs and call history to better understand the customer's shopping habits, whether current processes are optimal for the customer, and thereby make the right decisions. .