In the unpredictable situation of the Covid-19 acute pneumonia epidemic, Gcalls is like a rescue solution to help the company operate normally without being affected. With very high mobility of Gcalls app, ZuttoRide Customer Care team can work from home. Just have internet and turn on the computer, employees can make calls at any location. In addition, the Gcalls application is also very suitable for use in the late night shift. Employees will receive calls directly through a headset instead of a desk phone with a sudden loud ringing.

With the characteristics of 24/7 operation, ZuttoRide switchboard needs to ensure smooth operation and timely support even late at night and Gcalls fully meets this. ZuttoRide understands that no solution is perfect 100%, there will be times when the switchboard has system problems. The most important thing is how long it will be resolved, is there any backup plan? And ZuttoRide is very reassured whenever problems appear because Gcalls always provides timely support, solves problems quickly at the same time, propose temporary measures to prevent the switchboard from being shut down.

Since switching to Gcalls, Employee productivity is doubled than before. Staff make calls with customers and partners in a split second and can take notes, search for information directly on the computer browser. And managers also easily control the work based on call statistics table as well as recording in real time.