To be able to interact with Customers anytime, anywhere
Rescue service for motorbikes - motorbikes 24/24
Use Gcalls from
City. Ho Chi Minh
Gcalls Plus Webphone
How to quickly connect customers and rescue teams
Previously, ZuttoRide used hardware PBX. This solution has the limitation of having to set up the phone at a fixed location, each time replacing the office, it takes another time to disassemble the device. And when there is a problem such as power failure, line damage, the switchboard will completely stop working for a long time without a backup plan. With a company providing 24/7 motorbike rescue service nationwide, this is really a big obstacle affecting the quality of customer care and the company's business. Therefore, ZuttoRide urgently needs a PBX solution:
– Compact, mobile, “anytime, anywhere” and stable to be able to make calls throughout with customers.
– Have a backup plan when problems arise and handle the problem of receiving calls in the shortest time at all times of the day.
- Ability to meet the diverse needs of the Company
After nearly 1 year of researching and considering many PBX solutions, ZuttoRide trusted Gcalls because it clearly saw the ability to meet the needs of the Gcalls application. And another important reason influencing ZuttoRide's decision is the customer support service of the Gcalls team. Here, ZuttoRide feels well cared for.
Connect customers anytime, anywhere
In the unpredictable situation of the Covid-19 acute pneumonia epidemic, Gcalls is like a rescue solution to help the company operate normally without being affected. With very high mobility of Gcalls app, ZuttoRide Customer Care team can work from home. Just have internet and turn on the computer, employees can make calls at any location. In addition, the Gcalls application is also very suitable for use in the late night shift. Employees will receive calls directly through a headset instead of a desk phone with a sudden loud ringing.
With the characteristics of 24/7 operation, ZuttoRide switchboard needs to ensure smooth operation and timely support even late at night and Gcalls fully meets this. ZuttoRide understands that no solution is perfect 100%, there will be times when the switchboard has system problems. The most important thing is how long it will be resolved, is there any backup plan? And ZuttoRide is very reassured whenever problems appear because Gcalls always provides timely support, solves problems quickly at the same time, propose temporary measures to prevent the switchboard from being shut down.
Since switching to Gcalls, Employee productivity is doubled than before. Staff make calls with customers and partners in a split second and can take notes, search for information directly on the computer browser. And managers also easily control the work based on call statistics table as well as recording in real time.