1. Purpose of Privacy Policy

We at Gcalls Joint Stock Company and its affiliated companies are committed to performing our responsibilities related to information security in accordance with the provisions on privacy protection of personal information of Vietnamese law (“Law on Privacy”). privacy”) and is committed to respecting the privacy and interest of all users of the Gcalls platforms (“Platforms”) (we collectively refer to the Platforms and the services we provide as such as: described in our Platform as “Services”). We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to appropriately manage, protect and process your personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to help you understand how we collect, use, disclose and/or process the personal data you have collected. provide us and/or hold about you, whether now or in the future, and to help you make an informed decision before providing us with any of your personal data. .

This Privacy Policy applies to information and data including information collected on our website (, and If you do not agree with the data practices described in this Privacy Policy, you should not use the website.

2. Information we collect

“Personal Information” refers to any information that you voluntarily submit to us, including contact information, such as name, email address, company name, address, phone number and information about you or your business. Personal Information may also include information about any transaction, both free and paid, that you enter into on the Site and information about you available on the internet, such as from Facebook, LinkedIn, and Google. or publicly available information we obtain from service providers.

Personal Information includes Navigation Information or Payment Information where such information may directly or indirectly identify an individual. Navigational Information refers to information about your computer and visits to the Website such as IP address, geographical location, browser type, referrer source, length of visit and pages viewed. Payment information includes information we collect and process from you when you sign up for the Services, including credit card numbers and payment information, using third-party PCI-compliant service providers. father. Except for this, we do not collect Sensitive Information from you.

3. Purpose of use 

We only use the information we collect in accordance with this Privacy Policy. Customers who subscribe to our Services are obligated to go through our agreements to comply with the Policy.

We never sell personal information

We will never sell your Personal Information to any third parties. We use the information we collect for the purposes listed below:

PurposeInformation collected
Create an account and manageEmail address and password
Number management and call handlingPhone number, caller/receiver number identifier, call information
Recording StorageRecording, duration and number of outgoing/received calls  
Integration with CRM, Helpdesk, POSUsername, call data, user notes
Manage commercial contracts and paymentsFull name, address, phone number, business information (tax code, address, representative) 

4. Recipients of Personal Data Collected

Only our employees, control services (especially external auditors) may have access to Personal Data. Personal data may also be disclosed in response to lawful requests by government or public authorities, including public officials or debt collection agencies, for national security. enforcement, law enforcement or any other legal requirement. In any event, Gcalls will remain liable in cases of forwarding to third parties.

5. Cookies

We may sometimes use “cookies” or other features to enable us or third parties to collect or share information that will help us improve our Platform and the Services we provide. , or help us roll out new services and features. “Cookies” are identifiers we send to your computer or mobile device that allow us to identify your computer or device and tell us when the Service or Platform is being used. or visited, by how many people, and to track activity within our Platforms. We may associate cookie information with personal data. Cookies are also associated with information about the content you have selected for the shopping sites you have viewed, or the games you have played. This information is used for shopping cart tracking, for example. Cookies are also used to deliver content based on your interests and to track usage of the Services.

You can refuse the use of cookies by selecting the appropriate settings on your browser. Please note, however, that if you do this you may not be able to use the full functionality of our Platform or Services.

6. Safety / Confidentiality 

We are committed to taking all necessary precautions, as well as appropriate technical and organizational measures, to maintain the security of Personal Data and, in particular, to prevent them from being modified. or sabotage and prevent any unauthorized third parties from accessing them. In particular, our employees, our accounts are secured with strong passwords and are all bound by confidentiality obligations. We also use state-of-the-art secured payment systems in compliance with applicable regulations. However, You also agree that no transmission of data over the Internet or information storage technology, can be guaranteed 100%.

7. Third Party Links on the Website

Our Website and Services may include links to and from the websites of our partners or news outlets. If you follow a link to any of these websites, please note that these entities have their own privacy policies and that Gcalls is not responsible for any use of Personal Data by other parties. that third party. We recommend that you check their policies before You visit these websites.

8. Inquiries or complaints

If you have any questions or complaints about our privacy practices please contact us at email

Last edited: 12/17/2019.