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How is technology changing the way people work remotely?

More than any other technology software, computers have revolutionized not only the way people work, but also the way businesses are set up. The workplace is no longer a destination, consisting of a chaotic commute followed by eight hours at the office. Technology is making businesses more efficient and increasingly competitive in the global marketplace, but it is also blurring the lines between our personal and work lives.

Figure 1. How to communicate when working remotely?

The more competitive job market means that potential employees can demand a dynamic work environment. This includes a more flexible schedule and the opportunity to work from home. In fact, “one in three generations of Millennials (also known as Generation Y, starting from the year of birth 1981-1996) … has a priority on the flexibility of the device used, the autonomy due to social networks and the ability to move in the job more than choosing a salary when accepting a job offer”. Freedom and autonomy are the top priorities of the modern employee.

Before high-speed internet connections and cheap personal computers, working from home seemed different. Previously, only people at the management level, superiors were given the opportunity to work from home because they were seen as highly motivated and conscious people. They do not have the responsibility to be accountable for their work like lower-level employees.

According to a Reuters-sponsored poll conducted in 2012, about 17% of the total workers worked from home at least 2-3 days during their work week. By 2016, that number had grown to nearly 37%, clearly showing that remote work is no longer reserved for management positions.

How do businesses control remote workers to work responsibly?

The increase of opportunity work remotely This is partly due to apps and software, which allow employers to track employee time and productivity. Work Examiner, Veriato, InterGuard, Gcalls, etc. are all popular options that have been adopted by thousands of companies in various industries. While these tools can give businesses a sense of security and reassurance that remote workers are continuing to work, they can also eat away at employee morale.

Employers need to do research to find the balance between protecting the interests of the business or creating a work environment where employees feel trusted and valued. For employees, there is a fine line between managing and being monitored that businesses need to know before implementing monitoring/management software.

Perhaps the biggest advantage of technology in the modern work environment is the ability to exchange work time between colleagues and collaborators from around the world. Depending on the time difference, this type of exchange may not always take place during normal business hours. Business-grade communication and exchange tools can be used right in your own home, creating more opportunities to connect with other colleagues/collaborators around the world.

Why do businesses want a remote workforce?

For businesses, a remote workforce can also mean significant reductions in overall costs. You no longer have to pay for office space, furniture, and other amenities to run a world-class company. In fact, one computer with an internet connection is enough for both of them to work remotely and start their own business. With greater access to quality software, powerful computers and storage, barriers to morale continue to be removed.

The tool for meeting remote workers has become such an important asset that modern companies are investing more than ever in the transition to cloud-based solutions. It allows employees to conveniently use a single access point from any location with an internet signal. Whether you're working on a tablet in a coffee shop or sitting at a computer in the office, the user experience is exactly the same.

Figure 2. Applying a cloud-based solution to all devices

The ability to work remotely is also good for employee morale. It is often assumed that allowing staff working from home will reduce productivity. Even so, some companies that employ remote workers think that any drop in production will be offset by lower overhead, so in the end, there is no net loss.

  • Real life examples from customers of Gcalls – Company specialized in providing PBX software solution (Cloud-based technology). This client is a Vietnamese company specializing in providing business process outsourcing services (BPO-Business Process Outsourcing) and their customers 100% are foreigners (USA, Canada, Philippines, ...). Currently, the consulting staff is scattered in many countries such as Vietnam, Philippines, ... The problem is, how can all employees use a switchboard number of the business to call consultants or customers in other countries can call in and managers can monitor. Out of call data, work performance when employees are not at the company?

Are employees working from home more productive?

That's why it may surprise some people that people who work from home are actually more productive, less likely to quit, and report better job satisfaction. One case study found that employees who worked from home for a period of 9 months were 13.5% more productive than those who worked at their office. Another survey found that 91% remote workers believe they are more productive when working from home.

The truth is that the office is far more distracting than both employees and employers realize. In fact, sitting at the office is one of the top ten productivity killers. Add annoying and disruptive colleagues, pointless meetings, snacks. But we also cannot deny that the office environment is sometimes necessary, it helps people communicate better, easily exchange and share stories about daily life. .

Another interesting effect that technology has had on people who work from home is that they communicate less with their managers, but they do it more succinctly. Instead of managers having to constantly check in or even stop by the office to talk face-to-face, telecommuters tend to consolidate their correspondence so that they don't have to talk over and over again. Cloud-based technology solutions and supporting tools also help to encourage this communication approach to take place.

  • Going back to the problem above, Gcalls provided this Enterprise with a Software Solution that connects Foreign Numbers. Where any employee, anywhere in the world or at any time, just connecting to the Internet, can access to work remotely easily. And managers can completely monitor 100% call data, statistical reports from real numbers. In particular, Gcalls Support team can still support staff to handle errors or provide remote guidance when reporting problems. A solution that is too convenient and cost-effective for employees and businesses.

Where is the line between work and life at home?

While technology has made working from home easier, it has also blurred the lines between our personal and work lives. For some, no travel time and working from home means smooth workdays with no clear beginning and end. Technology can allow us to be more productive, but it can also translate into longer working hours.

Figure 3. Sometimes personal time or things are not clearly distinguished when working remotely.

Remote workers don't have to worry about commuting time, but they often finish work around the time they'll be driving home. They are also more likely to work through lunch and skip breaks. In addition, employees who work remotely tend to work even when they are sick. Instead of calling to ask for a break, they choose to continue to be productive.

This can be good news for employers, but it also says something about the modern worker. Remote working can come with a long list of benefits for both employers and employees, but there are also certain disadvantages as discussed above.

Gcalls is a software solution to digitize the phone system of enterprises, capable of integrating with many other software, helping businesses to centrally manage customer and call data, and easily evaluate KPIs of sales teams. products and customer service, thereby increasing revenue and improving services.

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Bạn muốn xây dựng tổng đài CSKH và bán hàng chuyên nghiệp Gcalls?

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