With just a few steps, you can import your business’ existing data from your computer to the application within 5 minutes, getting the data ready for the team to start the calling campaign.
Data is centrally managed on the application. Managers do not need to print out data or split into several files to allocate to each employee.
ALLOCATING CONTACTS TO AGENTS
With the feature “Contact Group” and “Assign contacts to members” of Gcalls, you can divide contacts for employees right on the data file. After importing the data file into the application, all customer contacts will automatically be put into the right group and allocated to corresponding agents.
In particular, each employee will manage his or her own customer list and is not allowed to see and manipulate colleagues’ data. This helps to protect information between employees. Of course, managers with the Admin role will see all the information.
HIDE PHONE NUMBERS
In many industries, businesses pay special attention to the protection of corporate data even against their employees, with the view to avoiding data loss when employees leave. With a normal landline solution, you definitely cannot do this.
Gcalls allows managers to hide phone numbers from a specific agnet. Not seeing phone numbers does not affect the operation of making/receiving calls and the information needed for customer support at all, thanks to the Click-to-Call and the Smart Contact feature of Gcalls.
AUTO DIALER – FOCUSING ON CONNECTED CALLS
Imagine that in a morning, you open a list you need to call that day, your device is ready and you start calling. The first call is a “Busy” one. The second “No answer”. The fifth “No Subscription”. The 10th round “The phone number is invalid”. You spend a lot of time on unconnected calls, affecting your mood at that time.
With our “Auto Dialer” feature, you don’t have to waste your time. Gcalls will automatically call out to the numbers in the list for you. Once a call is answered, Gcalls will connect back to you to start the conversation. For phone numbers that are dialed repeatedly but never connected, Gcalls will list them as contacts your company no longer needs to take care.
Unlike traditional phone solution, this smart call solution not only helps agents take better care of customers and sell, but also provides managers with information to manage and evaluate the Telesales, Telemarketing or Telesurvey teams.