MAXIMIZE PANCAKE WITH THE CLICK-TO-CALL FUNCTIONALITY
With the Gcalls – Pancake POS combination, your team doesn’t need to work on multiple interfaces. When you need to call a customer, simply click the phone number on any page (Orders, Customers, Shipping, detailed pages…), the call is immediately connected without switching to another device or interface. You can also answer customer calls right on Pancake software. Best of all, with just a few simple steps, your sales management software will be maximized with Gcalls.
CLICK-TO-SMS FROM PANCAKE
In addition to the call function, you can also use our Click-to-SMS to send customer care SMS messages with your brandname through the integration of Gcalls with our SMS partners. Just click on the SMS icon next to the customer’s phone number, select the pre-prepared message template and press send. Simple!
RECOGNIZING CUSTOMERS IMMEDIATELY AND CONFIDENTLY ANSWER THEIR CALLS
Whenever a customer calls in, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation, including: Customer name, total transaction amount, latest order, latest note… So all information about customers is at hand, the team does not need to ask customers for information that they should have known before talking. Thanks to this, your company can deliver the best experience to your “gods”.
All calls taking place on the Pancake interface are statistically saved on Gcalls’ application including history and recording, presented graphically and tabularly in an intuitive way. Managers can track and evaluate staff performance for different purposes.