MAXIMIZING SALESFORCE WITH THE CLICK-TO-CALL FUNCTIONALITY
Gcalls for Salesforce provides a seamless integration so agents can work from one unified application. When you need to call a customer, simply click the phone number, the call is immediately connected without switching to another device or interface. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your Salesforce will be maximized with Gcalls.
CLICK-TO-SMS FROM SALESFORCE WITH YOUR BRANDNAME
With the combination among Gcalls – Salesforce – Gcalls’ SMS partner, in addition to the Click-to-Call function next to each phone number, you can also Click-to-SMS to send customer care SMS messages with your brandname through the integration of Gcalls with our SMS partners. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon next to the phone number or on the Gcalls information popup. You can also use your available SMS teamplates to save time.
RECOGNIZING CUSTOMERS IMMEDIATELY
When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. Your team can instantly access the customer profile page on Salesforce with just one click to see the interaction history and support them better. The information includes: person name, phone number, address, order history, latest activities, latest notes,…. Nothing makes customers more satisfied than a professional service that always cares and respects them.