MAXIMIZE SAPO WITH THE CLICK-TO-CALL FUNCTIONALITY
Gcalls for Sapo provides a seamless integration so agents can work from one unified application. When you need to call a customer, simply click the phone number on any page (Orders, Customers, Shipping, detailed pages…), the call is immediately connected without switching to another device or interface. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your sales management software will be maximized with Gcalls.
CLICK-TO-SMS FROM SAPO
In addition to the Click-to-Call function next to each phone number, you can also Click-to-SMS to send customer care SMS messages with your brandname through the integration of Gcalls with our SMS partners. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon next to the phone number or on the Gcalls information popup.
RECOGNIZING CUSTOMERS IMMEDIATELY AND CONFIDENTLY ANSWER THEIR CALLS
When the customer calls, a dialog with basic customer information immediately pops up so that you have the best preparation for the conversation, including: Customer name, total transaction amount, latest note… Your team can instantly access the customer profile page on Sapo with just one click to see the interaction history and support them better. At the same time, the latest customer order page is automatically opened or easily accessed when there is a call just by a convenient click. So all information about customers is at hand, the team does not need to ask customers for information that they should have known before talking. Nothing makes customers more satisfied than a professional service that always cares and respects them.
All calls taking place on the Sapo interface are statistically saved on Gcalls’ application including history and recording, presented graphically and tabularly in an intuitive way. Managers can track and evaluate staff performance for different purposes.