Easy monitoring for bussiness
Able to centrally manage all incoming and outgoing calls to and from your business’s number.
Vizualized reports, detailed call history and call recordings allow managers to assess each member’s work quality.
Easily keep track and observe agents’ call and interaction activities relating to a contact.
Flexibly increase or reduce the system scale thanks to the independence on physical infrastructure.
Administration / Statistics / Call Recording
Staff work more effectively
With Gcalls, staff members can take care of customers anytim and anywhere. Only with an Internet-connected device, the team can use their company’s number to make or receive calls from customers.
User-friendly interface with call history, customer information, and customer interaction history centralized in one place, making it easy for employees to manage and manipulate.
Teams can save a lot of time per call and on managing information about interaction activities with customers.
Thanks to the application’s high ability to integrate with application with CRM or Helpdesk for data synchronization, customer care becomes more convenient and easier than ever before.
Integration / Smart Contact / Call Box / Activity history/ Call history/ Notes/ Reminders
Higher customer satisfaction
The ability to be connected to a business is much higher as business staff is able to handle multiple calls simultaneously. Calls from customers will no longer be missed.
Team members can easily recognize the customer when he or she calls in thanks to the saved contacts and interaction history, and therefore can communicate and support customers confidently.
Click-to-call button & link (Handout)