Gcalls Integrate Kustomer

Gcalls Integrate Calling, SMS Brandname and Call Data Synchronization Right on Kustomer's Interface

Home Gcalls Integrate Kustomer

Kustomer is a multi-channel customer service platform that unifies data from multiple sources and allows service and support companies to access information on a single interface.

01

Integrate DIRECT CALLS ON KUSTOMER UI

While processing requests from customers on Kustomer, employees can easily contact them by clicking the call button displayed on the Kustomer interface. At the same time, when there is an incoming call, the integrated system of Gcalls and Kustomer will display the call-box when the user is in any interface, allowing to answer calls on the Kustomer interface. It is through this combination that your Kustomer platform will benefit from the power of the Gcalls solution.

02

CLICK-TO-SMS FROM KUSTOMER WITH BRANDNAME

With a tripartite combination of Gcalls – Kustomer – Gcalls SMS partner, in addition to the Click-to-Call function next to each phone number, you can also Click-to-SMS to send customer care SMS messages with your own brand from the Kustomer interface, just click Click on the SMS icon next to the customer phone number. In addition, you can also choose pre-made template content to save time.

03

KNOW YOUR CUSTOMERS IMMEDIATELY WHEN A CALL IS ARRIVAL

When a customer calls, a window with the customer's information immediately pops up. That way, you'll be best prepared for the conversation. You can then immediately access the customer insights page. With just one CLICK to view customer interaction history and better support them. Information may include: Name, phone number, address, tickets, customer requests created, recent notes, staff in charge, etc. Surely customers will be more satisfied with a service that always cares and respects them.

04

EFFICIENT CALL MANAGEMENT. SYSTEM DATA SYNC

Each call takes place on Kustomer are all recorded on the system Gcalls, the manager will easily manage the team's calls. You will easily filter the calls you need: by employee, time, call status, duration and especially by the call label you want.

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