Pancake is a sales management tool at the counter and online, integrating shipping, bill of lading management and support utilities. This is a comprehensive sales management tool, especially for online business stores on social networks like Facebook, Instagram and e-commerce platforms like Shopee, Tiki.
OPTIMIZE THE PANCAKE WITH CALLS ON THE INTERFACE
For Gcalls – Pancake POS combination, your team does not need to work on many different interfaces. When you need to call a customer, staff just need to click on the phone number in Pancake (Customers, Orders, Delivery ...), the call is immediately connected without having to switch to the device or any other interface. You can also answer customer calls right on the Pancake software. Best of all, with just a few simple steps, your sales management software will be "resonating with power" right with Gcalls.
CLICK-TO-SMS FROM PANCAKE
Not only allows you to receive calls from Pancake, you can also Click-to-SMS to send customer care SMS messages with your own brand through Gcalls' integration with SMS partners. Just click on the SMS icon next to the customer's phone number, select the ready-made message template and then click send.
KNOWING CUSTOMERS QUICKLY TO CHAT WITH FEMALE CONFIDENCE
Once a customer calls, a window with important customer information immediately appears so that you can best prepare for the conversation, including: total orders purchased, total transaction value, The most recent order history, the last note... So all information about the customer is at hand, the team does not need to ask the customer for information that they should have known before chatting. From there, your company will bring you the best experience for your "god".
EASY TO MANAGE
All call information that takes place on the Pancake interface is recorded in the Gcalls application, including history and recording, presented in graphical and tabular form in an intuitive way. Managers can filter statistical information for different evaluation purposes with the filter function: employee, time, call status, duration, customer...