With a tripartite combination of Gcalls - Pipedrive - Gcalls' SMS partner, in addition to the Click-to-Call function next to each phone number, you can also Click-to-SMS to send customer care SMS with your own brand through Gcalls' integration with SMS partners. And you can text anytime you want, even while chatting, just click on the SMS icon next to the phone number or on the information display window of Gcalls. You can also choose pre-made template content to save time.