Gcalls Integrated Zendesk

Integrate Call Function and Synchronize Call Data Right on Zendesk's Customer Care Interface

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It can be said that in software solutions for customer care and ticket management, Zendesk is the world's leading platform. Zendesk's toolkits will help your business interact and support "god" in the most comprehensive way, especially since from now on Gcalls and Zendesk strengthen each other through integration.

01

LISTEN DIRECTLY WITH GCALLS ON ZENDESK

While processing requests from customers on Zendesk, employees can easily contact them using the Call Box interface. What's more convenient than being able to combine 2 great features: Manage tickets from Zendesk and Call Box of Gcalls.

02

UNDERSTAND CUSTOMERS BEFORE CHAT

Every time there is a call, an important customer information window will show you what the customer called, from which company, the last note and ticket history. From this window, you can quickly access that customer page, or access the nearest ticket and create a new ticket on Zendesk. By skipping some manual lookups, you can save a lot of time before, during, and after each call, helping you focus on delivering the best experience for each of your customers.

03

SMS BRANDNAME FROM ZENDESK

Besides making calls, you can also send messages directly on Zendesk's interface with company branding. The way to do it is similar to clicking call, you just need to hover over the phone number and click on the icon next to the phone number. By choosing ready-made content templates to send out, you can save hours each month.

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