Gcalls Zoho CRM Integration

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Zoho CRM is a Web-based SaaS-based customer relationship management (CRM) software solution that provides customer management, marketing automation, business development solutions, and business development solutions. departmental system

01

OPTIMIZING ZOHO CRM WITH CALLS ON THE INTERFACE

With the combination Gcalls – Zoho CRM, your team will work on a single interface. When you need to call a customer, the staff simply clicks on the phone number or the call button. The call is instantly connected without having to switch to another device or interface. When there is an incoming call, the call box will display a notification regardless of whether you are working in any interface on the computer. Best of all, with just a few simple steps, Zoho CRM that you are using will be "resonating power" right away Gcalls.

02

CLICK-TO-SMS FROM ZOHO CRM WITH BRANDNAME

A tripartite combination is Gcalls – Zoho CRM – Gcalls SMS partner, in addition to the Click-to-Call function next to each phone number, you can also Click-to-SMS to send customer care SMS messages with your own brand. Thanks to that, you can text whenever you want, even while chatting, just by clicking on the SMS icon next to the phone number or on the office window that displays your information. Gcalls. In addition, you can also choose pre-made template content to save time.

03

KNOW YOUR CUSTOMERS INSTANTLY

When a customer calls, a window with the customer's information immediately pops up. That way, you'll be best prepared for the conversation. You can then immediately access the customer details page and the latest order page (Deal) on the website. Zoho CRM. With only one CLICK to view customer interaction history and better support them. Information may include: Full name, phone number, business, recent notes, staff in charge, .... Surely nothing makes customers more satisfied than a service that always cares and respects them.

04

EASY TO MANAGE

All call information takes place on the interface Zoho CRM are all listed in the application of Gcalls in an intuitive way. You will easily filter the calls you need: by employee, customer, time, call status, duration and especially by the call label you want...

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