STARTUP

FREE

Within 2 Years

What a small and micro business needs for easy, low-cost digital transformation

  • Initialization fee 1,500,000 VND
  • Up to 2 accounts
  • Set greetings, ringtones, working hours
  • Call history
  • Record 1 month (5Gb)
  • Not integrated

BUSINESS

D160,000

/account/month

12 months subscription
Suitable for young growing businesses

  • Free initialization
  • Minimum 3 accounts
  • Set greetings, IVR, ringtones, working hours
  • 100,000 contacts
  • Contacts group
  • Call history and file export
  • Record 1 month (5Gb)

PROFESSIONAL

D190,000

/account/month

12 months subscription
What you need for a professional call center

  • Free initialization
  • Minimum 3 accounts
  • 500,000 contacts
  • Allocate contacts for employees
  • Labels, notes, reminders
  • Advanced statistics & filtering
  • Record recording for 3 months (10Gb)
  • Support from the API development team

PREMIUM

D320,000

/account/month

12 months subscription
Solutions for difficult managers

  • Free initialization
  • Minimum 5 accounts
  • 1,000,000 contacts
  • Recording for 6 months (30Gb)
  • Batch recording download 
  • Report to Google Data Studio
  • SDK Access, Webhooks
(1) Please see the price list and compare details here.
(2) Need some extra services that your pricing plan doesn't have? Please see the price list of additional resources and services here.
(3)  Services are not subject to VAT. Gcalls will provide a financial invoice to the customer after receiving the payment.

GCALLS PACKAGE COMPARISON TABLE

SERVICE DETAILSSTARTUPBUSINESSPROFESSIONALPREMIUM
Price details
Account fee/month
Number of users * fees * number of months of a billing period
FREE160,000190,000320,000
Initialization feeVND 1,500,000FreeFreeFree
The first phone numberProvided by network operator, Gcalls supports connection to buy a number.
Calling charge/minutePay the carrier according to the carrier's policy. Refer to the numbering fees and charges here.
Account LimitsUp to 2Minimum 3Minimum 3Minimum 3
Contacts storage limit10,000100,000500,0001,000,000
Number of toll free phone numbers in the plan01010101
Recording and archiving1 month1 month3 months6 months
Professional voice system
Support connecting many different types of numbers
1800, 1900, landline, mobile
Listen to calls at the same time with a company phone number
Don't worry about line congestion even though there are many employees listening and calling at the same time with a single number
Scenario varies by business hours
Set call receiving hours with different scenarios. For example: From 8:00 a.m. to 5:00 p.m. Monday-July, incoming calls follow the office hours scenario (greetings -> extension numbers -> backup forwarding numbers). Calls at other hours, the switchboard broadcasts business hours greetings and hangs up.
Call navigation voice interactive greeting (IVR)
Allow customers to meet the right person or department. For example: "Welcome to Gcalls, please press 1 to see a consultant, 2 to meet with a technician."
Automatically forward calls to backup numbers
Receive calls even without Internet when the call is forwarded to the backup mobile/landline number. Outgoing call charges apply to forwarded calls.
Click the extension to meet the staff directly
Allows customers to connect directly with the person they need to meet quickly
Set whether to ring simultaneously, sequentially or randomly
Arrange how to ring simultaneously, randomly or sequentially when a department has multiple agents
Voicemail (Voicemail)
Allows callers to leave voicemails in case calls come in outside of business hours or busy...
Automatically use the same number to call from the same network to reduce charges
For example, MobiFone calls MobiFone, Viettel calls Viettel, fixed numbers call fixed numbers, US numbers call US numbers, Thai numbers call Thai numbers, etc.
Navigate customers to the nearest staff member
Rate the quality of service during the call
Send automatic email notification of missed calls
Connect phone numbers of more than 70 countries
Set up a switchboard using any country's phone number to expand the market easily
Navigate calls based on customer data
Contact
Voice feature for employees and managers
Gcalls Plus Webphone application on computer browser
You can make and receive calls right on the app with your company's phone number, no need to use a desk phone or a personal phone for work anymore.
Click-to-Call
With just one click, instantly connect with customers
Notifications on the desktop
When there is an incoming call, the browser's notification window will display even though you are working in a different interface.
Free internal calls
Teams call each other with just one click and the call is completely free.
Hold mode, silent, forward
While a call is in progress, you can put it on silent, hold, or forward the call to someone else.
Call monitoring
Listen live to the ongoing talk to assess and improve the team's skills.
Call whispering
Whisper to the staff to support them during the call.
Multi-party conversation
Make a call with multiple people in the chat.
Customer data management
Contact field customization
Admin can create more contact fields to make contact information richer and suitable for business characteristics
Upload contact list from file to app
With just a few clicks, you can upload thousands of data to the app and into the right classification
Contacts show full activity history
Call box displays information and automatically accesses contacts and interaction history when there is an incoming call, including notes, reminders, calls, recordings.
Filter contacts based on last call status
The contact has not received a call, the contact with the last call is missed, the outgoing call is not connected, etc.
Pin activity to top of contact page
Allows selection of the contact's most important information to always appear at the top
Notes for contact
Allow important information to be noted right in your contacts during a call or anytime you need it.
Sort contacts by group
Allocate contacts to groups specified by your business for easy management.
Export contact data
Allocate contact lists for each employee and department
Allows admins to allocate a directory or a group of contacts that can only be viewed and manipulated by employees.
Option to hide contact phone number for personnel
Allow admin to limit the view of a specific member's phone number to protect business data.
Create to-do reminders
Create reminders so that you or your colleagues don't forget important customer-related work. When the scheduled time arrives, the person whose task is created will receive a notification from the browser and email to remind them to do it on time.
Call data management
Automatically save the history of each outgoing and incoming call
Distinguish missed calls that have been taken care of and have not been taken care of
Recording, allowing playback and storage
Notes for each call
Allows to note important information right in each call after the end. The content of this note will be displayed in the manager's "Detailed Call History" page.
Label calls by content and purpose
Allow employees to proactively categorize after each call for easy call statistics by purpose and nature.
Human resource management and statistical reporting
Member account status
Easily manage your team remotely by monitoring the status of "Online", "Offline" and "On call".
Filter call history by multiple criteria
Filter call history by contacts, contact groups, members, duration, call status, call duration and tags.
Export call history file
Export call history files for archiving and easily customize tables for evaluation purposes.
Customize and authorize features by role
Admin can decrease or increase a member's permission to view and manipulate data.
Customize statistical tables with Google Data Studio
Statistics of calls by phone number, number of calls by hour of the day, statistics by day of the week, comparison between employees based on answering rate, average talking time...
Batch recording download
Download recordings in bulk to your computer for archiving (ZIP), each file is named Employee_Phone_Date_Time
Contact
Integration
API, webhook allow customers to actively integrate
Integrated SMS Marketing, including:
Messaging with your business brand right from the Gcalls interface
*
*
*
- Create ready-made content templates
- Send a message or bulk send by group of contacts
- Personalize message content by name
- Save message history to contacts page
Integrated CRM, Helpdesk, POS, including:
Improve your team's productivity with services that integrate with the tools businesses are using, allowing: Click-to-Call, Click-to-SMS, save call logs, synchronize data, display information customer, order information...
*
*
*
- Click-to-Call from CRM, Helpdesk, POS
- Notify and allow to answer calls on CRM, Helpdesk, POS
- Automatically display customer information
When there is a call, a window pops up automatically showing name, order, last call, last note etc.
- Save call history to CRM, Helpdesk, POS
Auto Call campaign
Create pre-recorded scripts with text-to-speech or upload audio files to the app
*
*
*
Create a campaign to play a pre-recorded scenario
*
*
*
Automatically call out and connect with staff as soon as the customer picks up the phone
*
*
*
Pause and restart the campaign
*
*
*
Campaign results statistics
*
*
*
System stability and safety
Private Server (PBX)
Suitable for businesses with a large number of telephone operators.
Contact
Private MPLS line
Suitable for businesses with a large number of telephone operators and business types that require high transmission line stability.
Contact
Support
Support connecting with network operators to register to buy numbers and connect numbers
Knowledge Base
Email
Live chat
Call back
Hotline
Personal Support Specialist
(*): There is an additional fee depending on demand

SERVICE DETAILSSTARTUPBUSINESSPROFESSIONALPREMIUM
Price details
Account fee/month
Number of users * fees * number of months of a billing period
FREE180,000210,000360,000
Initialization feeVND 1,500,000FreeFreeFree
The first phone numberProvided by network operator, Gcalls supports connection to buy a number.
Calling charge/minutePay the carrier according to the carrier's policy. Refer to the numbering fees and charges here.
Account LimitsUp to 2Minimum 3Minimum 3Minimum 3
Contacts storage limit10,000100,000500,0001,000,000
Number of toll free phone numbers in the plan01010101
Recording and archiving1 month1 month3 months6 months
Professional voice system
Support connecting many different types of numbers
1800, 1900, landline, mobile
Listen to calls at the same time with a company phone number
Don't worry about line congestion even though there are many employees listening and calling at the same time with a single number
Scenario varies by business hours
Set call receiving hours with different scenarios. For example: From 8:00 a.m. to 5:00 p.m. Monday-July, incoming calls follow the office hours scenario (greetings -> extension numbers -> backup forwarding numbers). Calls at other hours, the switchboard broadcasts business hours greetings and hangs up.
Call navigation voice interactive greeting (IVR)
Allow customers to meet the right person or department. For example: "Welcome to Gcalls, please press 1 to see a consultant, 2 to meet with a technician."
Automatically forward calls to backup numbers
Receive calls even without Internet when the call is forwarded to the backup mobile/landline number. Outgoing call charges apply to forwarded calls.
Click the extension to meet the staff directly
Allows customers to connect directly with the person they need to meet quickly
Set whether to ring simultaneously, sequentially or randomly
Arrange how to ring simultaneously, randomly or sequentially when a department has multiple agents
Voicemail (Voicemail)
Allows callers to leave voicemails in case calls come in outside of business hours or busy...
Automatically use the same number to call from the same network to reduce charges
For example, MobiFone calls MobiFone, Viettel calls Viettel, fixed numbers call fixed numbers, US numbers call US numbers, Thai numbers call Thai numbers, etc.
Navigate customers to the nearest staff member
Rate the quality of service during the call
Send automatic email notification of missed calls
Connect phone numbers of more than 70 countries
Set up a switchboard using any country's phone number to expand the market easily
Navigate calls based on customer data
Contact
Voice feature for employees and managers
Gcalls Plus Webphone application on computer browser
You can make and receive calls right on the app with your company's phone number, no need to use a desk phone or a personal phone for work anymore.
Click-to-Call
With just one click, instantly connect with customers
Notifications on the desktop
When there is an incoming call, the browser's notification window will display even though you are working in a different interface.
Free internal calls
Teams call each other with just one click and the call is completely free.
Hold mode, silent, forward
While a call is in progress, you can put it on silent, hold, or forward the call to someone else.
Call monitoring
Listen live to the ongoing talk to assess and improve the team's skills.
Call whispering
Whisper to the staff to support them during the call.
Multi-party conversation
Make a call with multiple people in the chat.
Customer data management
Contact field customization
Admin can create more contact fields to make contact information richer and suitable for business characteristics
Upload contact list from file to app
With just a few clicks, you can upload thousands of data to the app and into the right classification
Contacts show full activity history
Call box displays information and automatically accesses contacts and interaction history when there is an incoming call, including notes, reminders, calls, recordings.
Filter contacts based on last call status
The contact has not received a call, the contact with the last call is missed, the outgoing call is not connected, etc.
Pin activity to top of contact page
Allows selection of the contact's most important information to always appear at the top
Notes for contact
Allow important information to be noted right in your contacts during a call or anytime you need it.
Sort contacts by group
Allocate contacts to groups specified by your business for easy management.
Export contact data
Allocate contact lists for each employee and department
Allows admins to allocate a directory or a group of contacts that can only be viewed and manipulated by employees.
Option to hide contact phone number for personnel
Allow admin to limit the view of a specific member's phone number to protect business data.
Create to-do reminders
Create reminders so that you or your colleagues don't forget important customer-related work. When the scheduled time arrives, the person whose task is created will receive a notification from the browser and email to remind them to do it on time.
Call data management
Automatically save the history of each outgoing and incoming call
Distinguish missed calls that have been taken care of and have not been taken care of
Recording, allowing playback and storage
Notes for each call
Allows to note important information right in each call after the end. The content of this note will be displayed in the manager's "Detailed Call History" page.
Label calls by content and purpose
Allow employees to proactively categorize after each call for easy call statistics by purpose and nature.
Human resource management and statistical reporting
Member account status
Easily manage your team remotely by monitoring the status of "Online", "Offline" and "On call".
Filter call history by multiple criteria
Filter call history by contacts, contact groups, members, duration, call status, call duration and tags.
Export call history file
Export call history files for archiving and easily customize tables for evaluation purposes.
Customize and authorize features by role
Admin can decrease or increase a member's permission to view and manipulate data.
Customize statistical tables with Google Data Studio
Statistics of calls by phone number, number of calls by hour of the day, statistics by day of the week, comparison between employees based on answering rate, average talking time...
Batch recording download
Download recordings in bulk to your computer for archiving (ZIP), each file is named Employee_Phone_Date_Time
Contact
Integration
API, webhook allow customers to actively integrate
Integrated SMS Marketing, including:
Messaging with your business brand right from the Gcalls interface
*
*
*
- Create ready-made content templates
- Send a message or bulk send by group of contacts
- Personalize message content by name
- Save message history to contacts page
Integrated CRM, Helpdesk, POS, including:
Improve your team's productivity with services that integrate with the tools businesses are using, allowing: Click-to-Call, Click-to-SMS, save call logs, synchronize data, display information customer, order information...
*
*
*
- Click-to-Call from CRM, Helpdesk, POS
- Notify and allow to answer calls on CRM, Helpdesk, POS
- Automatically display customer information
When there is a call, a window pops up automatically showing name, order, last call, last note etc.
- Save call history to CRM, Helpdesk, POS
Auto Call campaign
Create pre-recorded scripts with text-to-speech or upload audio files to the app
*
*
*
Create a campaign to play a pre-recorded scenario
*
*
*
Automatically call out and connect with staff as soon as the customer picks up the phone
*
*
*
Pause and restart the campaign
*
*
*
Campaign results statistics
*
*
*
System stability and safety
Private Server (PBX)
Suitable for businesses with a large number of telephone operators.
Contact
Private MPLS line
Suitable for businesses with a large number of telephone operators and business types that require high transmission line stability.
Contact
Support
Support connecting with network operators to register to buy numbers and connect numbers
Knowledge Base
Email
Live chat
Call back
Hotline
Personal Support Specialist
(*): There is an additional fee depending on demand

SERVICE DETAILSSTARTUPBUSINESSPROFESSIONALPREMIUM
Price details
Account fee/month
Number of users * fees * number of months of a billing period
FREE199,000230,000400,000
Initialization feeVND 1,500,000FreeFreeFree
The first phone numberProvided by network operator, Gcalls supports connection to buy a number.
Calling charge/minutePay the carrier according to the carrier's policy. Refer to the numbering fees and charges here.
Account LimitsUp to 2Minimum 3Minimum 3Minimum 3
Contacts storage limit10,000100,000500,0001,000,000
Number of toll free phone numbers in the plan01010101
Recording and archiving1 month1 month3 months6 months
Professional voice system
Support connecting many different types of numbers
1800, 1900, landline, mobile
Listen to calls at the same time with a company phone number
Don't worry about line congestion even though there are many employees listening and calling at the same time with a single number
Scenario varies by business hours
Set call receiving hours with different scenarios. For example: From 8:00 a.m. to 5:00 p.m. Monday-July, incoming calls follow the office hours scenario (greetings -> extension numbers -> backup forwarding numbers). Calls at other hours, the switchboard broadcasts business hours greetings and hangs up.
Call navigation voice interactive greeting (IVR)
Allow customers to meet the right person or department. For example: "Welcome to Gcalls, please press 1 to see a consultant, 2 to meet with a technician."
Automatically forward calls to backup numbers
Receive calls even without Internet when the call is forwarded to the backup mobile/landline number. Outgoing call charges apply to forwarded calls.
Click the extension to meet the staff directly
Allows customers to connect directly with the person they need to meet quickly
Set whether to ring simultaneously, sequentially or randomly
Arrange how to ring simultaneously, randomly or sequentially when a department has multiple agents
Voicemail (Voicemail)
Allows callers to leave voicemails in case calls come in outside of business hours or busy...
Automatically use the same number to call from the same network to reduce charges
For example, MobiFone calls MobiFone, Viettel calls Viettel, fixed numbers call fixed numbers, US numbers call US numbers, Thai numbers call Thai numbers, etc.
Navigate customers to the nearest staff member
Rate the quality of service during the call
Send automatic email notification of missed calls
Connect phone numbers of more than 70 countries
Set up a switchboard using any country's phone number to expand the market easily
Navigate calls based on customer data
Contact
Voice feature for employees and managers
Gcalls Plus Webphone application on computer browser
You can make and receive calls right on the app with your company's phone number, no need to use a desk phone or a personal phone for work anymore.
Click-to-Call
With just one click, instantly connect with customers
Notifications on the desktop
When there is an incoming call, the browser's notification window will display even though you are working in a different interface.
Free internal calls
Teams call each other with just one click and the call is completely free.
Hold mode, silent, forward
While a call is in progress, you can put it on silent, hold, or forward the call to someone else.
Call monitoring
Listen live to the ongoing talk to assess and improve the team's skills.
Call whispering
Whisper to the staff to support them during the call.
Multi-party conversation
Make a call with multiple people in the chat.
Customer data management
Contact field customization
Admin can create more contact fields to make contact information richer and suitable for business characteristics
Upload contact list from file to app
With just a few clicks, you can upload thousands of data to the app and into the right classification
Contacts show full activity history
Call box displays information and automatically accesses contacts and interaction history when there is an incoming call, including notes, reminders, calls, recordings.
Filter contacts based on last call status
The contact has not received a call, the contact with the last call is missed, the outgoing call is not connected, etc.
Pin activity to top of contact page
Allows selection of the contact's most important information to always appear at the top
Notes for contact
Allow important information to be noted right in your contacts during a call or anytime you need it.
Sort contacts by group
Allocate contacts to groups specified by your business for easy management.
Export contact data
Allocate contact lists for each employee and department
Allows admins to allocate a directory or a group of contacts that can only be viewed and manipulated by employees.
Option to hide contact phone number for personnel
Allow admin to limit the view of a specific member's phone number to protect business data.
Create to-do reminders
Create reminders so that you or your colleagues don't forget important customer-related work. When the scheduled time arrives, the person whose task is created will receive a notification from the browser and email to remind them to do it on time.
Call data management
Automatically save the history of each outgoing and incoming call
Distinguish missed calls that have been taken care of and have not been taken care of
Recording, allowing playback and storage
Notes for each call
Allows to note important information right in each call after the end. The content of this note will be displayed in the manager's "Detailed Call History" page.
Label calls by content and purpose
Allow employees to proactively categorize after each call for easy call statistics by purpose and nature.
Human resource management and statistical reporting
Member account status
Easily manage your team remotely by monitoring the status of "Online", "Offline" and "On call".
Filter call history by multiple criteria
Filter call history by contacts, contact groups, members, duration, call status, call duration and tags.
Export call history file
Export call history files for archiving and easily customize tables for evaluation purposes.
Customize and authorize features by role
Admin can decrease or increase a member's permission to view and manipulate data.
Customize statistical tables with Google Data Studio
Statistics of calls by phone number, number of calls by hour of the day, statistics by day of the week, comparison between employees based on answering rate, average talking time...
Batch recording download
Download recordings in bulk to your computer for archiving (ZIP), each file is named Employee_Phone_Date_Time
Contact
Integration
API, webhook allow customers to actively integrate
Integrated SMS Marketing, including:
Messaging with your business brand right from the Gcalls interface
*
*
*
- Create ready-made content templates
- Send a message or bulk send by group of contacts
- Personalize message content by name
- Save message history to contacts page
Integrated CRM, Helpdesk, POS, including:
Improve your team's productivity with services that integrate with the tools businesses are using, allowing: Click-to-Call, Click-to-SMS, save call logs, synchronize data, display information customer, order information...
*
*
*
- Click-to-Call from CRM, Helpdesk, POS
- Notify and allow to answer calls on CRM, Helpdesk, POS
- Automatically display customer information
When there is a call, a window pops up automatically showing name, order, last call, last note etc.
- Save call history to CRM, Helpdesk, POS
Auto Call campaign
Create pre-recorded scripts with text-to-speech or upload audio files to the app
*
*
*
Create a campaign to play a pre-recorded scenario
*
*
*
Automatically call out and connect with staff as soon as the customer picks up the phone
*
*
*
Pause and restart the campaign
*
*
*
Campaign results statistics
*
*
*
System stability and safety
Private Server (PBX)
Suitable for businesses with a large number of telephone operators.
Contact
Private MPLS line
Suitable for businesses with a large number of telephone operators and business types that require high transmission line stability.
Contact
Support
Support connecting with network operators to register to buy numbers and connect numbers
Knowledge Base
Email
Live chat
Call back
Hotline
Personal Support Specialist
(*): There is an additional fee depending on demand

SERVICE DETAILSSTARTUPBUSINESSPROFESSIONALPREMIUM
Price details
Account fee/month
Number of users * fees * number of months of a billing period
FREE220,000265,000470,000
Initialization feeVND 1,500,000FreeFreeFree
The first phone numberProvided by network operator, Gcalls supports connection to buy a number.
Calling charge/minutePay the carrier according to the carrier's policy. Refer to the numbering fees and charges here.
Account LimitsUp to 2Minimum 3Minimum 3Minimum 3
Contacts storage limit10,000100,000500,0001,000,000
Number of toll free phone numbers in the plan01010101
Recording and archiving1 month1 month3 months6 months
Professional voice system
Support connecting many different types of numbers
1800, 1900, landline, mobile
Listen to calls at the same time with a company phone number
Don't worry about line congestion even though there are many employees listening and calling at the same time with a single number
Scenario varies by business hours
Set call receiving hours with different scenarios. For example: From 8:00 a.m. to 5:00 p.m. Monday-July, incoming calls follow the office hours scenario (greetings -> extension numbers -> backup forwarding numbers). Calls at other hours, the switchboard broadcasts business hours greetings and hangs up.
Call navigation voice interactive greeting (IVR)
Allow customers to meet the right person or department. For example: "Welcome to Gcalls, please press 1 to see a consultant, 2 to meet with a technician."
Automatically forward calls to backup numbers
Receive calls even without Internet when the call is forwarded to the backup mobile/landline number. Outgoing call charges apply to forwarded calls.
Click the extension to meet the staff directly
Allows customers to connect directly with the person they need to meet quickly
Set whether to ring simultaneously, sequentially or randomly
Arrange how to ring simultaneously, randomly or sequentially when a department has multiple agents
Voicemail (Voicemail)
Allows callers to leave voicemails in case calls come in outside of business hours or busy...
Automatically use the same number to call from the same network to reduce charges
For example, MobiFone calls MobiFone, Viettel calls Viettel, fixed numbers call fixed numbers, US numbers call US numbers, Thai numbers call Thai numbers, etc.
Navigate customers to the nearest staff member
Rate the quality of service during the call
Send automatic email notification of missed calls
Connect phone numbers of more than 70 countries
Set up a switchboard using any country's phone number to expand the market easily
Navigate calls based on customer data
Contact
Voice feature for employees and managers
Gcalls Plus Webphone application on computer browser
You can make and receive calls right on the app with your company's phone number, no need to use a desk phone or a personal phone for work anymore.
Click-to-Call
With just one click, instantly connect with customers
Notifications on the desktop
When there is an incoming call, the browser's notification window will display even though you are working in a different interface.
Free internal calls
Teams call each other with just one click and the call is completely free.
Hold mode, silent, forward
While a call is in progress, you can put it on silent, hold, or forward the call to someone else.
Call monitoring
Listen live to the ongoing talk to assess and improve the team's skills.
Call whispering
Whisper to the staff to support them during the call.
Multi-party conversation
Make a call with multiple people in the chat.
Customer data management
Contact field customization
Admin can create more contact fields to make contact information richer and suitable for business characteristics
Upload contact list from file to app
With just a few clicks, you can upload thousands of data to the app and into the right classification
Contacts show full activity history
Call box displays information and automatically accesses contacts and interaction history when there is an incoming call, including notes, reminders, calls, recordings.
Filter contacts based on last call status
The contact has not received a call, the contact with the last call is missed, the outgoing call is not connected, etc.
Pin activity to top of contact page
Allows selection of the contact's most important information to always appear at the top
Notes for contact
Allow important information to be noted right in your contacts during a call or anytime you need it.
Sort contacts by group
Allocate contacts to groups specified by your business for easy management.
Export contact data
Allocate contact lists for each employee and department
Allows admins to allocate a directory or a group of contacts that can only be viewed and manipulated by employees.
Option to hide contact phone number for personnel
Allow admin to limit the view of a specific member's phone number to protect business data.
Create to-do reminders
Create reminders so that you or your colleagues don't forget important customer-related work. When the scheduled time arrives, the person whose task is created will receive a notification from the browser and email to remind them to do it on time.
Call data management
Automatically save the history of each outgoing and incoming call
Distinguish missed calls that have been taken care of and have not been taken care of
Recording, allowing playback and storage
Notes for each call
Allows to note important information right in each call after the end. The content of this note will be displayed in the manager's "Detailed Call History" page.
Label calls by content and purpose
Allow employees to proactively categorize after each call for easy call statistics by purpose and nature.
Human resource management and statistical reporting
Member account status
Easily manage your team remotely by monitoring the status of "Online", "Offline" and "On call".
Filter call history by multiple criteria
Filter call history by contacts, contact groups, members, duration, call status, call duration and tags.
Export call history file
Export call history files for archiving and easily customize tables for evaluation purposes.
Customize and authorize features by role
Admin can decrease or increase a member's permission to view and manipulate data.
Customize statistical tables with Google Data Studio
Statistics of calls by phone number, number of calls by hour of the day, statistics by day of the week, comparison between employees based on answering rate, average talking time...
Batch recording download
Download recordings in bulk to your computer for archiving (ZIP), each file is named Employee_Phone_Date_Time
Contact
Integration
API, webhook allow customers to actively integrate
Integrated SMS Marketing, including:
Messaging with your business brand right from the Gcalls interface
*
*
*
- Create ready-made content templates
- Send a message or bulk send by group of contacts
- Personalize message content by name
- Save message history to contacts page
Integrated CRM, Helpdesk, POS, including:
Improve your team's productivity with services that integrate with the tools businesses are using, allowing: Click-to-Call, Click-to-SMS, save call logs, synchronize data, display information customer, order information...
*
*
*
- Click-to-Call from CRM, Helpdesk, POS
- Notify and allow to answer calls on CRM, Helpdesk, POS
- Automatically display customer information
When there is a call, a window pops up automatically showing name, order, last call, last note etc.
- Save call history to CRM, Helpdesk, POS
Auto Call campaign
Create pre-recorded scripts with text-to-speech or upload audio files to the app
*
*
*
Create a campaign to play a pre-recorded scenario
*
*
*
Automatically call out and connect with staff as soon as the customer picks up the phone
*
*
*
Pause and restart the campaign
*
*
*
Campaign results statistics
*
*
*
System stability and safety
Private Server (PBX)
Suitable for businesses with a large number of telephone operators.
Contact
Private MPLS line
Suitable for businesses with a large number of telephone operators and business types that require high transmission line stability.
Contact
Support
Support connecting with network operators to register to buy numbers and connect numbers
Knowledge Base
Email
Live chat
Call back
Hotline
Personal Support Specialist
(*): There is an additional fee depending on demand

PREFERENCE NUMBERS AND SENDING FEES

VIETNAM
Home networkMobile numberFixed numberNumber 1900*Number 1800*
FPT – Roaming: Free
 – Subscription/month: 20,000 VND
 – Call to mobile: 970 VND/minute
 – Fixed call out: 764 VND/minute
– Join the network: 1,500,000 VND
 – Subscription/month: 400,000 VND
 – Revenue share: 26%
 – Package: 1,000 VND, 2,000 VND, …, 5,000 VND
– Join the network: 1,500,000 VND
 – Subscription/month: 400,000 VND
 – Mobile call in: 600 VND/minute
 – Fixed call in: 935 VND/minute
CMC – Roaming: Free
 – Subscription/month: 20,000 VND
 – Call to mobile: 930 VND/minute
 – Fixed call: 750 VND/minute
– Roaming: Free
 – Subscription/month: 1,000,000 VND
 – Revenue share: 40%
 – Package: 1,000 VND, 2,000 VND, …, 5,000 VND
– Roaming: Free
 – Subscription/month: 500,000 VND
 – Mobile phone calls: 700 VND/minute
 – Fixed call in: 700 VND/minute
Viettel– Join the network: 60,000 VND
 – Subscription/month: 50,000 VND
 – Calling out on the network: 550 VND/minute
 – Outbound calls: 780 VND/minute
– Roaming: Free
 – Subscription/month: 20,000 VND
 – Call to mobile: 718-891 VND/minute
 – Fixed call: 718-891 VND/minute
– Roaming: Free
 – Subscription/month: 500,000 VND
 – Revenue share: 39%
 – Package: 1,000 VND, 2,000 VND, …, 5,000 VND
– Join the network: 1,500,000 VND
 – Subscription/month: 400,000 VND
 – Mobile calls: 545 VND/minute
 – Fixed call in: 909 VND/minute
Mobifone– Join the network: 60,000 VND
 – Subscription/month: VND 49,000
 – Calling to on-net: 440 VND/minute
 – Outbound calls: 780 VND/minute
   
VNPT– Join the network: 250,000 VND
 – Subscription/month: 50,000 VND
 – Calling to on-net: 880 VND/minute
 – Outbound calls: 979 VND/minute
– Roaming: Free
 – Subscription/month: 20,000 VND
 – Call to mobile: 720-891 VND/minute
 – Fixed call: 720-891 VND/minute
  
iTelecom – Roaming: Free
 – Subscription/month: 20,000 VND
 – Call to mobile: 927 VND/minute
 – Fixed call: 200-745 VND/minute
  
FOREIGN NUMBERS
CountryInitialization feeSubscription/monthOutgoing call charges/minuteCharges for receiving calls/minute
AmericaFreeMobile: 220,000 VND580VND297 VND
UKFreeMobile: 220,000 VND
 Fixed: 209,000 VND
3,331 VND298 VND
New ZealandFreeFixed: 220,000 VND1,992 VND297 VND
AustraliaFreeFixed: 220,000 VND3,133 VND50 VND
CanadaFreeMobile: 220,000 VND560 VND60 VND
VirtueFreeFixed: 220,000 VND5,916 VNDVND 343
SingaporeFreeFirst number: 565,000 VND1,663 VND316VND
ThailandFreeFixed: 1,650,000 VND2,920 VNDVND 329
JapanFreeJapan: 649,000 VND4,442 VND398 VND
PhilippinesFreeFixed: 598,000 VND6,439 VND7,310 VND
MalaysiaFreeFixed: 1,230,000 VND1,901 VNDVND 935

(*): Numbers 1900 and 1800 are dedicated numbers for receiving calls, cannot make outgoing calls, need to use a fixed or mobile number to make outgoing calls.

Vietnam: Reference quotation – Talk to your carrier for a more specific quote

Foreign Number: This quote includes 10% VAT

ADDITIONAL SERVICES (On request)

Service DetailsPriceUnit
Connect from the beginning of the 2nd phone number of the business50,000/number/month
Extension number using IP Phone phone70,000/machine/month
Increase recording storage20,000/user/additional month
Integrate Click-to-call button into website80,000/website/month
Record Vietnamese announcer's voice500,000/duration 35 seconds
Recorded English announcer voice800,000/duration 35 seconds
Private serverDepends on concurrent calls 
Customization, custom development2,500,000work day

FREQUENTLY ASKED QUESTIONS

Gcalls provides a solution to digitize the telephone communication system in businesses, completely replacing the traditional solution that is no longer suitable for today's needs. Everyone knows that the phone is one of the backbone channels of businesses, regardless of size, country, field, past or present. However, according to statistics, when using a regular phone solution – an analog desk phone or a personal mobile phone at work – 80% business data that can be held in hand is lost and scattered by people, equipment, and operations. Without data, businesses will not be able to understand their customers, just as we will not understand the content of a book when the 80% has disappeared.

The current main product is the application Gcalls Plus Webphone on a computer browser allows telesales, customer care (customer service) and managers to work most efficiently thanks to the storage of 100% customer information and call data, as well as the ability to integrate with the platforms businesses are using such as CRM software, Helpdesk, SMS Marketing, sales management software… Gcalls Plus Webphone application will completely replace the desk phone. Your team only needs a computer (PC, laptop) connected to the internet and a suitable headset to be able to make and receive calls to your company's number, wherever they are. 

The main solution Gcalls provides include:
  • Professional switchboard (greetings, business hours, etc.)
  • Gcalls Plus Webphone application to make calls.
  • Gcalls application integration service with CRM, Helpdesk, sales management software, SMS brandname that customers are using.

Gcalls software and solutions are often compared with Zalo, Viber, Skype, Messenger… The biggest difference is that Gcalls solution only serves the operational needs of businesses to optimize labor efficiency and automate the customer service process while other applications (except Skype Business) are for individuals. To use the Gcalls solution, the application needs to integrate with the business phone number and support the handling of multiple simultaneous calls to and from that single number. The application's features such as notes, recording, historical statistics of each employee... are also tailored to the needs of the business.

The object of using Gcalls' application is the customer service, sales, and telesales team of the enterprise. And business customers do not have to use the Gcalls application. They still receive calls or call the business on their mobile or landline by dialing the business's number as usual.

Summary of the main steps in the process include:

  • Step 1. Contract:
    Sign Gcalls service contract
  • Step 2. Prefix:
    At the same time, Gcalls connects the customer with the network operator so that the operator can guide the customer to buy a number via email (select a number, sign a contract to buy a number with the operator).
  • Step 3. Configuration: Carrier and Gcalls conduct number configuration and test.
  • Step 4. Scenario: Gcalls set up call flow according to needs: time conditions, greetings, ring group, music on hold...
  • Step 5. Use: Gcalls activate user account and user guide after receiving payment
    (customers need to equip suitable headphones).

How long the process takes in total depends on whether the business has a SIP Trunk number available or not. Provided that the initial number is completed, the remaining steps are very simple and only fluctuate within 1/2 - 2 days. Normally, buying a new phone number takes about 3-7 working days (including time to choose a number, send a contract to the carrier) 

Businesses need to pay service fees for Gcalls – software providers, and for network operator – Number provider:

  • Service fee for Gcalls: Depends on the number of users, please see here
  • Cost for the carrier: initialization fee (if any), subscription fee and call charge depending on the number of monthly outgoing minutes (the operator sends notice of charge and reconciliation to the customer's email every month) .

In addition, businesses need to equip suitable headphones. The types of headsets that come with mobile phones or normal music headphones cannot or very poorly support the following functions: microphone, noise cancellation, signal transmission. For telesales and customer care, you need to choose a dedicated headset, especially with a USB connector to be compatible with all computer lines (laptop, desktop), and should buy a headset with clear brand name, because of its durability, good sound quality and warranty.

Numbers integrated into the solution can be fixed, mobile, 1900 and 1800. Externally, the form of the prefix does not differ from a regular phone number. The difference is that in terms of technology, that number must support SIP Trunking (or VOIP - signal transmission over the Internet). Gcalls has partnered with most of the carriers in Vietnam (Viettel, VNPT, Mobifone, FPT, CMC, iTelecom, Gtel) and can support customers to buy a prefix or convert an existing number if not already. SIP Trunking support. The cost of the number is calculated according to the carrier's policy and paid directly to the carrier, equivalent to normal telecommunications charges. Please see the carrier's price comparison table here (for reference only, please contact your carrier for the latest updated fee policy). 

Possibly, provided your old phone number has SIP support. If your existing phone number is a regular landline (analog) or sim mobile number, major carriers have a service that supports converting that number to a SIP Trunk number with certain conditions. . The number can be converted back to the same by the carrier when the business requires it. However, the procedure for number conversion is quite complicated, takes a lot of time for both parties and often has problems, so Gcalls will not accept cases where it is necessary to use existing phone numbers with Gcalls. 

Don't worry, with the purchase of a new prefix, Gcalls will assist in connecting businesses with their carrier partners to answer about procedures and deploy prefix configuration.

First of all, in terms of calling charges, if your business uses a Vietnamese number, the calling fee when using Gcalls will also be equivalent to the usual solution (phone numbers using Gcalls or regular phone numbers are both first-line services of mobile phone operators). network). However, you can know who the call charges arise from, to whom, how long and when. If your business sets up a switchboard abroad, this solution will reduce costs by: reducing 80% setup costs, equipment investment, and calling charges because of using domestic numbers.

Moreover, the core value of Gcalls solution lies in helping businesses easily manage customer data, manage team and service quality, improve work efficiency, and minimize missed calls. call and enhance customer experience thanks to smart contacts and interaction history.

Let's try to do a small problem: When using a desk phone or a personal mobile phone, each employee can make up to 50 calls per day. With Gcalls, each person can make 100 calls/day. Assume that the personnel salary is 10,000,000 VND/month. Because the staff's efficiency is doubled, you can save 50% costs, or 5,000,000 VND/month. If you have 5 employees, the business will save 25,000,0000 VND/month.

Another problem: When using the normal solution, each phone number can only make/receive one call at a time. So missed calls are easy to happen at peak times. If the missed call is from a customer who is looking to buy or sign a contract with you, it is a huge loss for the business.

Gcalls Plus Webphone application is a web-app application on computer browser (Chrome) and currently does not have a direct installation on the device. A great advantage of web-app applications is the ability to integrate extremely easily with other web-app software and information systems (such as CRM, Helpdesk). Web-app is the trend of software technology today when the demand for connection between information systems in the world is increasing.

Using the web-app is also more convenient for customers than the application that needs to be installed because you just need to access the link of the application on the browser (of any computer) and log in with the capital account. yes is done.

First of all, any platform/software that provides API (Application programming interface), whether it's CRM (customer relationship management), Heldesk (ticket management), POS (sales management), SMS marketing (messaging customer service with corporate brand), Gcalls are capable of easy integration. Based on the software to be integrated as well as the requirements, the new Gcalls team can provide a roadmap and estimate the completion time. For simple needs, it may only take 1-3 days. For more complex needs, time can range from weeks to months.

The most common integration functions are:

  • Click-to-Call: Click on the phone number to be able to call out, skipping the boring number dialing. You can also receive calls right on the CRM.
  • Click-to-SMS: Click on the phone number to enter the message content or select the business content you have prepared to send customer care messages quickly and conveniently.
  • iFrame: displays the customer information you need when a call comes in. For example: Full name, Total transaction value, Latest orders, Staff in charge, Recent notes...
  • Synchronization and automatic: Automatically save call information in CRM when finished (default is always saved in Gcalls); automatically sync contact information from CRM to Gcalls when there is a call; automatically open the caller's detail page; automatically open the caller's last order page…
In terms of technology, Gcalls ensures a quality that competes with the big names in the other communication services market. However, the quality of the call will depend on many other factors such as: network operator (headline), Internet connection (enterprise), customer and business call equipment (speaker and microphone part)… In which, the regular Internet connection element Gcalls will accompany customers and propose solutions to improve call quality.
 
In the event of no internet (power failure, network outage, device not connected), the call can be automatically forwarded to the backup phone number (mobile number, desk number). 

WHAT CUSTOMERS SAY ABOUT GCALLS

Listen to customers talk about their experiences with Gcalls

Contact Gcalls for advice

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