Since the application of Gcalls’ solution to the operation of the Information Technology Park, we have cut a lot of costs with the average monthly reduction of about 30%. With only one hotline, we can receive and call multiple calls at the same time. In addition, we can use this number to make and receive calls anywhere.
As a technology start-up like Gcalls, we appreciate the work ethic and customer service of Gcalls. You have demonstrated a high spirit of learning and listening to customer needs to provide suitable technology solutions. Thank you Gcalls, wish you success.
With outstanding features, Gcalls makes it easy for employees to work more efficiently. In addition, Gcalls also has a great team giving EBIV technical support enthusiastically. The service quality Gcalls brings is undeniable. Gcalls has brought a modern and useful tool for businesses in general and EBIV in particular.
Easy monitoring for bussiness
Able to centrally manage all incoming and outgoing calls to and from your business’s number.
Vizualized reports, detailed call history and call recordings allow managers to assess each member’s work quality.
Easily keep track and observe agents’ call and interaction activities relating to a contact.
Flexibly increase or reduce the system scale thanks to the independence on physical infrastructure.
Administration / Statistics / Call Recording
Staff work more effectively
With Gcalls, staff members can take care of customers anytim and anywhere. Only with an Internet-connected device, the team can use their company’s number to make or receive calls from customers.
User-friendly interface with call history, customer information, and customer interaction history centralized in one place, making it easy for employees to manage and manipulate.
Teams can save a lot of time per call and on managing information about interaction activities with customers.
Thanks to the application’s high ability to integrate with application with CRM or Helpdesk for data synchronization, customer care becomes more convenient and easier than ever before.
Integration / Smart Contact / Call Box / Activity history/ Call history/ Notes/ Reminders
Higher customer satisfaction
The ability to be connected to a business is much higher as business staff is able to handle multiple calls simultaneously. Calls from customers will no longer be missed.
Team members can easily recognize the customer when he or she calls in thanks to the saved contacts and interaction history, and therefore can communicate and support customers confidently.
Click-to-call button & link (Handout)
151 Cavenagh Road, #06-151, Cavenagh Court, Singapore (229628)
#105, Information Technology Park (ITP), Quarter 6, Linh Trung Ward, Thu Duc District, HCM City, Vietnam.
08 98 58 70 99
Mon – Sat (8h30 – 17h30)