CLICK-TO-CALL FUNCTIONALITY ON CRM
Gcalls for Bitrix24 allows agents to work from one unified application. When you need to call a customer, simply click the phone number or the call button, the call is immediately connected without switching to another device or interface. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your Bitrix24 will be maximized with Gcalls.
CLICK-TO-SMS FROM BITRIX24 WITH YOUR BRANDNAME
With the combination among Gcalls – Bitrix24 – Gcalls’ SMS partner, you can also click to send customer care SMS messages with your brandname through the integration of Gcalls with our SMS partners. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon or on the Gcalls information popup. You can also use your available SMS templates to save time.
RECOGNIZING CUSTOMERS IMMEDIATELY
When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. Your team will instantly access the customer profile page on Bitrix24 with just one click to see the interaction history, and support them better. The information includes: person name, phone number, address, order history, latest activities, latest notes,… Nothing makes customers more satisfied than a professional service that always cares and respects them.