<p style="font-weight: 2; font-size: 50px">Gcalls  for<strong style="font-weight: 50px"> Bitrix24</strong</p>


Gcalls for Bitrix24

Gcalls integrates with Bitrix24 and provides customers with awesome functionalities such as Click-to-Call adn Click-to-SMS on the CRM interface and data synchronization between the two systems


Contact Us About Gcalls

Bitrix24 is a collaboration platform that provides a complete suite of social collaboration, management and communication tools for your team. It includes CRM, files sharing, project management, calendars, and more



Bitrix24 website

<b>CLICK-TO-CALL FUNCTIONALITY ON CRM</b>

01

CLICK-TO-CALL FUNCTIONALITY ON CRM

Gcalls for Bitrix24 allows agents to work from one unified application. When you need to call a customer, simply click the phone number or the call button, the call is immediately connected without switching to another device or interface. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your Bitrix24 will be maximized with Gcalls.

02

CLICK-TO-SMS FROM BITRIX24 WITH YOUR BRANDNAME

With the combination among Gcalls – Bitrix24 – Gcalls’ SMS partner, you can also click to send customer care SMS messages with your brandname through the integration of Gcalls with our SMS partners. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon or on the Gcalls information popup. You can also use your available SMS templates to save time.

<p style="text-align: right;"><b>CLICK-TO-SMS FROM BITRIX24 WITH YOUR BRANDNAME</b></p>
<b>RECOGNIZING CUSTOMERS IMMEDIATELY </b>

03

RECOGNIZING CUSTOMERS IMMEDIATELY

When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. Your team will instantly access the customer profile page on Bitrix24 with just one click to see the interaction history, and support them better. The information includes: person name, phone number, address, order history, latest activities, latest notes,… Nothing makes customers more satisfied than a professional service that always cares and respects them.

04

EFFICIENT CALL MANAGEMENT

Every call made on Bitrix24 is recorded on the Gcalls system. The manager will easily manage all of the team’s calls. You can filter the calls you need: by staff, time, call status, duration and especially according to the call status,…

<p style="text-align: right;"><b>EFFICIENT CALL MANAGEMENT</b></p>

Gcalls – integration with your CRM, POS, Helpdesk or SMS brandname.