<p style="font-weight: 2; font-size: 50px">Gcalls  for<strong style="font-weight: 50px"> Freshdesk</strong</p>


Gcalls for Freshdesk

Gcalls – Freshdesk is a integrated call center solution adding functionaliies like Click-to-Call, Click-to-SMS… right to your Helpdesk. All in one place and data synchronization between the two systems


Contact Us About Gcalls

Freshdesk is a cloud-based software provider, bringing together multiple communication channels such as email, phone, and social networks, making it easier for your businesses to communicate with customers.



Freshdesk website

<b>MAXIMIZING FRESHDESK WITH THE CLICK-TO-CALL FUNCTIONALITY</b>

01

MAXIMIZING FRESHDESK WITH THE CLICK-TO-CALL FUNCTIONALITY

Gcalls for Freshdesk provides a seamless workflow. When you are solving your tickets and need to call a customer to inform them about a ticket’s status, just simply click the phone number in tickets, the call is immediately connected without switching to another device or interface. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your Freshdesk will be maximized with Gcalls.

02

CLICK-TO-SMS FROM FRESHDESK WITH YOUR BRANDNAME

With the combination among Gcalls – Freshdesk – Gcalls’ SMS partner, in addition to the Click-to-Call function, you can also use Click-to-SMS to send customer care SMS messages with your brandname. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon next to each phone number. You can also use your available SMS teamplates to save a lot of time.

<p style="text-align: right;"><b>CLICK-TO-SMS FROM FRESHDESK WITH YOUR BRANDNAME</b></p>
<b>PERSONALIZE EVERY INTERACTION </b>

03

PERSONALIZE EVERY INTERACTION

When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. Agents can instantly access the customer profile page on Freshdesk with just one click to see the interaction history, and use this information to personalize interactions and provide optimal service. The information includes: person name, phone number, their complain about service, address, latest notes,…. Nothing makes customers more satisfied than a professional service that always cares and respects them.

In addition, agents can quickly create a new ticket with the caller’s phone number right on this information dialog.

04

EFFICIENT CALL MANAGEMENT AND DATA SYNCHRONIZATION

Every call made on Freshdesk is recorded on the Gcalls system. The manager will easily manage all of the team’s calls. You can filter the calls you need: by staff, time, call status, duration and especially by call tag,… In addition, Gcalls automatically synchronizes contacts between Freshdesk and Gcalls. Your agents will have the most up-to-date information to deliver the best service.

<p style="text-align: right;"><b>EFFICIENT CALL MANAGEMENT AND DATA SYNCHRONIZATION</b></p>

Gcalls – integration with your CRM, POS, Helpdesk or SMS brandname.

68 Circular Road, #02-01, Singapore 049422

#105, Information Technology Park (ITP), Quarter 6, Linh Trung Ward, Thu Duc District, HCM City, Vietnam.

(+84) 898587099 – (+66) 21500589

sales@gcalls.co

Mon – Sat (8h30 – 17h30)