Gcalls for Freshsales Gcalls integrates with Freshsales and provides customers with awesome functionalities such as Click-to-Call adn Click-to-SMS on the CRM interface and data synchronization between the two systems
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Freshsales is a sales customer relationship management (CRM) by Freshworks. Freshsales makes it easy for businesses of different industry vertical to attract, manage, close, and nurture their existing and potential customers.
01
CLICK-TO-CALL FUNCTIONALITY ON CRM
Gcalls for Freshsales allows agents to work from one unified application. When you need to call a customer, simply click the phone number or the call button, the call is immediately connected without switching to another device or interface. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your Freshsales will be maximized with Gcalls.
02
CLICK-TO-SMS FROM BITRIX24 WITH YOUR BRANDNAME
With the combination among Gcalls – Freshsales – Gcalls’ SMS partner, you can also click to send customer care SMS messages with your brandname through the integration of Gcalls with our SMS partners. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon or on the Gcalls information popup. You can also use your available SMS templates to save time.
03
RECOGNIZING CUSTOMERS IMMEDIATELY
When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. Your team will instantly access the customer profile page on Freshsales with just one click to see the interaction history, and support them better. The information includes: person name, phone number, address, order history, latest activities, latest notes,… Nothing makes customers more satisfied than a professional service that always cares and respects them.
04
EFFICIENT CALL MANAGEMENT
Every call made on Freshsales is recorded on the Gcalls system. The manager will easily manage all of the team’s calls.You can filter the calls you need: by staff, time, call status, duration and especially according to the call status,…
