USING SEVERAL APPLICATIONS IS NOT A PROBLEM ANYMORE
With a customer contact center, you may have to use multiple applications and communication channels to get things done well. With the combination of Gcalls – SMS Infobip, your team can make calls as well as send promotional and customer service SMS on a unified interface. When you need to text after a call or send messages according to the company’s campaigns, your team absolutely does not need to transfer contact lists and manipulate between the two platforms, enjoying the “productivity superpowers” from this “pairing”.
You want to send SMS to many people at the same time according to the company’s customer service campaign and also want personalized messages by customer name? Gcalls can also help you do that quickly and easily right on our application’s interface. In addition to the main SMS dashboard page of Infobip, your team now has one more choice. Nothing is more convenient than that!
SYNCHRONIZATION BETWEEN GCALLS
& SMS INFOBIP
Everytime you send an SMS, whether to an individual or to many recipients, in addition to the history report that you can search on VietGuys admin page, the information is also stored synchronously in Gcalls’ directory in the “Notes” section, including time, sender, recipient, SMS content and SMS status so you can easily review the history of interaction with customers.