MAXIMIZING JIRA WITH THE CLICK-TO-CALL FUNCTIONALITY
Gcalls for Jira provides a seamless integration so agents can work from one unified application. When you need to call a customer, simply click the phone number in ticket, the call is immediately connected without switching to another device or interface. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your Jira will be maximized with Gcalls.
CLICK-TO-SMS FROM JIRA WITH YOUR BRANDNAME
With the combination among Gcalls – Jira – Gcalls’ SMS partner, in addition to the Click-to-Call function next to each phone number, you can also Click-to-SMS to send customer care SMS messages with your brandname through the integration of Gcalls with our SMS partners. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon next to the phone number or on the Gcalls information popup. You can also use your available SMS teamplates to save time.
RECOGNIZING CUSTOMERS IMMEDIATELY
When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. So your team can instantly access the customer profile page on Jira with just one click to see the interaction history, and support them better. The information includes: person name, phone number, their complain about service, address, order history, latest activities, latest notes,…. Nothing makes customers more satisfied than a professional service that always cares and respects them.
EFFICIENT CALL MANAGEMENT
Every call made on Jira is recorded on the Gcalls system. The manager will easily manage all of the team’s calls. You can filter the calls you need: by staff, time, call status, duration and especially according to the call status,… In addition, for both employees, the missed calls will automatically be made into a ticket on Jira to help them detect them in a timely manner.
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