<p style="font-weight: 2; font-size: 50px">Gcalls  for<strong style="font-weight: 50px"> Jira</strong</p>


Gcalls for Jira

Gcalls integrates Click-to-Call, Click-to-SMS right on the main work interface of Jira Service Desk and data synchronization between the two systems


Contact Us About Gcalls

Jira Service Desk, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, a customizable help center, and an embeddable widget. Jira Service Desk organizes and prioritizes these requests in a single place, and keeps your team on track with goals (or service level agreements).



Jira website

<b>MAXIMIZING JIRA WITH THE CLICK-TO-CALL FUNCTIONALITY</b>

01

MAXIMIZING JIRA WITH THE CLICK-TO-CALL FUNCTIONALITY

Gcalls for Jira provides a seamless integration so agents can work from one unified application. When you need to call a customer, simply click the phone number in ticket, the call is immediately connected without switching to another device or interface. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your Jira will be maximized with Gcalls.

02

CLICK-TO-SMS FROM JIRA WITH YOUR BRANDNAME

With the combination among Gcalls – Jira – Gcalls’ SMS partner, in addition to the Click-to-Call function next to each phone number, you can also Click-to-SMS to send customer care SMS messages with your brandname through the integration of Gcalls with our SMS partners. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon next to the phone number or on the Gcalls information popup. You can also use your available SMS teamplates to save time.

<p style="text-align: right;"><b>CLICK-TO-SMS FROM JIRA WITH YOUR BRANDNAME</b></p>
<b>RECOGNIZING CUSTOMERS IMMEDIATELY </b>

03

RECOGNIZING CUSTOMERS IMMEDIATELY

When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. So your team can instantly access the customer profile page on Jira with just one click to see the interaction history, and support them better. The information includes: person name, phone number, their complain about service, address, order history, latest activities, latest notes,…. Nothing makes customers more satisfied than a professional service that always cares and respects them.

04

EFFICIENT CALL MANAGEMENT

Every call made on Jira is recorded on the Gcalls system. The manager will easily manage all of the team’s calls. You can filter the calls you need: by staff, time, call status, duration and especially according to the call status,… In addition, for both employees, the missed calls will automatically be made into a ticket on Jira to help them detect them in a timely manner.

<p style="text-align: right;"><b>EFFICIENT CALL MANAGEMENT</b></p>

Gcalls – integration with your CRM, POS, Helpdesk or SMS brandname.

151 Cavenagh Road, #06-151, Cavenagh Court, Singapore (229628)

#105, Information Technology Park (ITP), Quarter 6, Linh Trung Ward, Thu Duc District, HCM City, Vietnam.

08 98 58 70 99

sales@gcalls.co

Mon – Sat (8h30 – 17h30)