INTEGRATING WITH THE CLICK-TO-CALL FUNCTIONALITY
Gcalls for Kustomer provides a seamless integration so agents can work from one unified application. When you need to call a customer, simply click the phone number or the call button, the call is immediately connected without switching to another device or interface, allowing agents to answer calls right from Kustomer. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your Kustomer will be maximized with Gcalls.
CLICK-TO-SMS FROM KUSTOMER WITH YOUR BRANDNAME
With the combination among Gcalls – Kustomer – Gcalls’ SMS partner, you can also Click-to-SMS to send customer care SMS messages with your brandname through the integration of Gcalls with our SMS partners. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon or on the Gcalls information popup. You can also use your available SMS teamplates to save time.
RECOGNIZING CUSTOMERS IMMEDIATELY
When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. That your team will instantly access the customer profile page on Kustomer with just one click to see the interaction history, and support them better. The information includes: person name, phone number, their complain about service, address, order history, latest activities, latest notes,…. Nothing makes customers more satisfied than a professional service that always cares and respects them.