<p style="font-weight: 2; font-size: 50px">Gcalls  for<strong style="font-weight: 50px"> Salesforce</strong</p>


Gcalls for Salesforce

Click-to-Call, Click-to-SMS right on the main work interface of CRM Salesforce and data synchronization between the two systems (Gcalls and Salesforce)


CONTACT US About Gcalls

Salesforce is a customer relationship management solution that brings companies and customers together. It’s one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.



Salesforce Website

MAXIMIZING SALESFORCE WITH THE CLICK-TO-CALL FUNCTIONALITY

01

MAXIMIZING SALESFORCE WITH THE CLICK-TO-CALL FUNCTIONALITY

Gcalls for Salesforce provides a seamless integration so agents can work from one unified application. When you need to call a customer, simply click the phone number, the call is immediately connected without switching to another device or interface. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your Salesforce will be maximized with Gcalls.

02

CLICK-TO-SMS FROM SALESFORCE WITH YOUR BRANDNAME

With the combination among Gcalls – Salesforce – Gcalls’ SMS partner, in addition to the Click-to-Call function next to each phone number, you can also Click-to-SMS to send customer care SMS messages with your brandname through the integration of Gcalls with our SMS partners. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon next to the phone number or on the Gcalls information popup. You can also use your available SMS teamplates to save time.

<p style="text-align: right;">CLICK-TO-SMS FROM SALESFORCE WITH YOUR BRANDNAME</p>
RECOGNIZING CUSTOMERS IMMEDIATELY

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RECOGNIZING CUSTOMERS IMMEDIATELY

When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. Your team can instantly access the customer profile page on Salesforce with just one click to see the interaction history and support them better. The information includes: person name, phone number, address, order history, latest activities, latest notes,…. Nothing makes customers more satisfied than a professional service that always cares and respects them.

04

EASY MANAGEMENT

All calls taking place on the Salesforce interface is statistically saved in Gcalls’ application. You can easily filter calls you need: by agent, by contact, by time, by call status, by duration…

<p style="text-align: right;">EASY MANAGEMENT</p>

Gcalls – integration with your CRM, POS, Helpdesk or SMS brandname.