MAXIMIZING SERVICENOW WITH THE CLICK-TO-CALL FUNCTIONALITY
Gcalls for ServiceNow provides a seamless workflow. When you are solving your tickets and need to call a customer to inform them about a ticket’s status, just simply click the phone number in tickets, the call is immediately connected without switching to another device or interface. For incoming calls, a notification shows up even when you are working on other interfaces. Best of all, with just a few simple steps, your ServiceNow will be maximized with Gcalls.
CLICK-TO-SMS FROM SERVICENOW WITH YOUR BRANDNAME
With the combination among Gcalls – ServiceNow – Gcalls’ SMS partner, in addition to the Click-to-Call function, you can also use Click-to-SMS to send customer care SMS messages with your brandname. You can message anytime you want, even when on a phone call, just by clicking on the SMS icon next to each phone number. You can also use your available SMS teamplates to save a lot of time.
PERSONALIZE EVERY INTERACTION
When the customer calls, a dialog with important customer information immediately pops up so that you have the best preparation for the conversation. Agents can instantly access the customer profile page on ServiceNow with just one click to see the interaction history, and use this information to personalize interactions and provide optimal service. The information includes: person name, phone number, their complain about service, address, latest notes,…. Nothing makes customers more satisfied than a professional service that always cares and respects them.
In addition, agents can quickly create a new ticket with the caller’s phone number right on this information dialog.
EFFICIENT CALL MANAGEMENT AND DATA SYNCHRONIZATION
Every call made on ServiceNow is recorded on the Gcalls system. The manager will easily manage all of the team’s calls. You can filter the calls you need: by staff, time, call status, duration… In addition, Gcalls automatically synchronizes contacts between ServiceNow and Gcalls. Your agents will have the most up-to-date information to deliver the best service.