RECOGNIZING CUSTOMERS IMMEDIATELY AND CONFIDENTLY ANSWER THEIR CALLS
No more concern when the switchboard system and sales management software are completely independent. When customers call in, you will not need to ask their name, what they have bought and search in Tao Quan. With Gcalls, a dialog with basic customer information immediately pops up so that you have the best preparation for the conversation, including: total transaction amount, recent deals, created date, products… Nothing makes customers more satisfied than a professional service that always cares and respects them.
EASILY SEARCH PURCHASE HISTORY RIGHT ON GCALLS INTERFACE
With just one click, the entire purchase history of the customer includes product names, coupon codes and the purchase date are neatly displayed on the interface. Even when a product was purchased long ago, with the search box, Gcalls will find it in Tao Quan software for you.
All calls taking place on the Nhanh interface is statistically saved in Gcalls’ application so that managers can track and evaluate staff performance for different purposes.