PRICING PLANS
Diversified pricing plans, suitable for different business sizes and needs
LEAVE US A MESSage
STANDARD
For startups & newly-established enterprises
STANDARD
STANDARD
Simple call flow
Multiple concurrent calls with one phone number
Gcalls Plus Webphone
10,000 contacts
Simple interaction history
Contact
BUSINESS
Fast growing SMEs
STANDARD +
STANDARD +
Set up greetings, hold music, office hours
100,000 contacts
Call statistics by month
05 Gb recording storage for 01 month
Contact
Best Choice
PROFESSIONAL
All you need for a professional call center
BUSINESS +
BUSINESS +
Intelligent routing
1,000,000 contacts
Contact importer (CSV)
Call tags, notes, reminders
Advanced statistics & filter
Export call history (CSV)
Basic role management
10Gb recording storage for 03 months
Contact
PREMIUM
Solution for fastidious managers
PROFESSIONAL +
PROFESSIONAL +
Configure and change call flows (unlimited)
10,000,000 contacts
Advanced role management
30Gb recording storage for 06 months
Download recordings in bulk
Access to SDK, Webhook
Developer API Support
Contact
MODERN
Designed for modern large corporates
PREMIUM +
PREMIUM +
Unlimited contacts
Advanced efficiency control
Unlimited recording storage
Automated outbound calling
Advanced quality management
Private server (PBX)
Access to integration functions
Contact
COMPARE PLANS
| SERVICE DETAILS | STANDARD | BUSINESS | PROFESSIONAL | PREMIUM | MODERN | |
|---|---|---|---|---|---|---|
| Pricing details | ||||||
| Call center service/agent/month
Number of agents * price * number of month/payment period
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120,000 (~ $5.0) | 120,000 (~ $5.0) | 200,000 (~ $8.5) | 200,000 (~ $8.5) | CONTACT | |
| + Software license/payment period (VND)
A payment period has 24, 12, 6 or 3 months
|
3,600,000 (~ $153.0) | 6,000,000 (~ $255.0) | 7,200,000 (~ $306.0) | 13,200,000 (~ $560.0) | CONTACT | |
| Phone number | Customers purchase from telecommunication companies with Gcalls’ support. | |||||
| Call charge/min | Monthly payment to telcos according to their pricing policy | |||||
| Set up your professional phone system | ||||||
| Max. of phone numbers connected | 01 | 01 | 02 | 03 | Custom | |
| Office-hour conditions
Set up time to receive calls with different flows
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| Greetings
Your phone system becomes more professional with a greeting to your clients when they call in
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| Interactive Voice Response (IVR)
Allow customers to find their way to the right person or team
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| Ring types
Notify sequently or simultaneously when a group has several agents
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Simultaneous |
Simultaneous |
Simultaneous/ Sequent |
Simultaneous/ Sequent |
Various |
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| Annoucements and Music on hold
Make your customers on hold more enjoyable and comfortable by playing music and unique messages
|
Default | Default |
Default |
On choice |
On choice |
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| Automatically forward to back-up numbers
Stay available when there is no internet connection by forwarding inbound calls to your mobile number or backup landline number. Outbound call rates apply.
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| Change call flows (greetings, ring groups)
We support to change greetings, ring groups, office-hour conditions during your period of usage.
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03 times |
05 times |
10 times |
Unlimited |
Unlimited |
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| Least Cost Routing
The system automatically determines the same telco number to make outgoing calls to optimize calling rates (for example, MobiFone – MobiFone, Viettel – Viettel)
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| Connect international phone numbers
Allowing agents to use phone numbers of foreign countries (Thailand, Indonesia, Singapore, Japan, USA etc.) with Gcalls’ applications, helping businesses set up a call center in any country with a local number
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| Smart Routing
The system automatically connects calls from customers to the right department / person according to the operation of each business (For example: connecting the call with the agent who has communicated with that customer most recently, or automatically changing call flows based on who callers are …)
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| Customize call center features | On demand | |||||
| Handling calls | ||||||
| Make and receive calls with application
You can make and receive calls right on the app with your company’s phone number, no need to use a landline phone or personal mobile for work anymore.
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| Multiple concurrent calls
With only one phone number, the team can make or receive multiple calls at the same time, improve performance and prevent “line busy” situation.
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| Hold, mute, forward mode
While a call is taking place, you can switch to hold, mute mode or forward the call to others.
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| Desktop notifications
Khi có cuộc gọi đến, cửa sổ thông báo của trình duyệt sẽ hiển thị dù bạn đang làm việc ở giao diện khác.
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| Blacklist numbers
Avoid bots and spam callers to keep lines open for more important conversations.
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| Agent Efficiency | ||||||
| Gcalls Plus Webphone application
Our web-based app completely replaces the personal phone and desk phone to improve performance and allow advanced management.
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| Contact limitation | 10,000 |
100,000 |
1,000,000 |
10,000,000 |
Unlimited |
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| Click-to-Call
Skip entering numbers and limit mistakes, save a lot of time for each call.
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| Automatic contact creation
A contact are automatically created when there is an incoming or outgoing call to an unsaved number. Agents just need to add a contact name and create notes if needed.
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| Recognize customers immediately
Our call box displays information and automatically accesses the contact and its interaction history when a call comes in.
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| Create new contact fields
Admin can custom contact fields to enrich contact information and in alignment with business specifics
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| Contact importer (CSV)
Import contacts to the application to start the call campaign.
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| Contact groups
Allocate contacts to groups defined by your business for easy management.
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| Create notes for contacts
Allow to note important information right in the contact during the call or at any time you need.
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| Create a note for each call
Allow to note important information directly on a call log after ending the call. These notes will be displayed in the call detailed record page of the Admin.
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| Filter activities
Quickly find the information you need by filtering interaction history by agent, activity type, call status and time.
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| Add tags to calls for categorization
Allow agents to classify calls after each call to facilitate call statistics according to purpose and nature.
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| Auto dialer
The system automatically calls out and connects back to agents only when the call is answered
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Additional fee | |||||
| Collaboration | ||||||
| Free Agent-to-Agent calling
Agents can call each other with just one click and the call is completely free.
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| Forward to other agents
Transfer calls to colleagues when you need support with just one click.
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| Share interaction history
Centralize and display contact history so that your whole team is on the same page and supports each other for customer care.
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| Create reminders
Create reminders so that you or your colleagues do not forget important tasks that needs to be done related to a contact.
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| Conference call
Start a collaborative conversation with multiple colleagues.
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| Tag colleagues to a call (beta test)
Share information about a certain call with a colleague buy tagging him/her to the call.
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| Staff and quality control (for admin) | ||||||
| Statistics and detailed call history
Summarize call data and present in tables and grahps.
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| Call recording and storage (Gb; month)
Record incoming and outgoing calls, allow managers to play later for agent evaluation.
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05; 01 |
10; 03 |
30; 06 |
Unlimited |
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| Export call history (CSV)
Export call history to store and custom tables and charts for evaluation purposes.
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| Filter call history
Filter call history by contact, group of contact, agent, duration, call status.
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| Agent status
Easily manage a remote team by observing agent status “Online”, “Offline” and “On call”.
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| Download recordings in bulk
Download multiple recordings to computer for storage (ZIP), each file is named Agent_ Phone number_Date_Hours
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| Advanced report with Google Data Studio
Download multiple recordings to computer for storage (ZIP), each file is named Agent_ Phone number_Date_Hours
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| Real-time report (beta test)
Real-time data: number of outgoing calls, incoming calls taking place, number of calls waiting.
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| Call whispering
Secretly speaking to agents while they are on an active call.
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| Call monitoring
Listen-in on active calls to measure and improve agent performance.
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| Limit agents’ access to data | ||||||
| Configure member roles
Admin can limit or increase a member’s rights to view and manipulate data.
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| Hide phone numbers
Allow admin to hide phone numbers from a member to protect enterprise data.
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| Assign contacts to agents
Admin can determine a certain contact or a group of contacts can only be viewed and manipulated by whom.
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| System stability and security | ||||||
| Private server (PBX)
Suitable for enterprises with a large number of agents.
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| Private MPLS
Suitable for enterprises with a large number of agents and the type of business requires high transmission stability.
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| Integration | ||||||
| API
Your business can access the API docs for integration.
|
Not applied |
Additional fee |
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| SDK, Webhook
Your business can access the SDK, Webhook docs for integration.
|
Not applied |
Additional fee |
Additional fee |
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| Access to developer API support
Communicate and support your development team.
|
Not applied |
Additional fee |
Additional fee |
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| Integration with CRM, Helpdesk, POS, SMS
Improve performance with our integration with your tools: Click-to-Call, Click-to-SMS, synced call logs, contacts, display information for incoming calls (contact person, ticket history, order history…)
|
Not applied | Additional fee | Additional fee | Additional fee | ||
| Customer support | ||||||
| Knowledge Base | ||||||
| Community Portal (beta) | ||||||
| Assistant Bot (beta) | ||||||
| Ticketing Helpdesk (beta) | ||||||
| Live chat | Additional fee |
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| Call back | Additional fee |
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| Hotline | Additional fee |
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| Dedicated Supporter | Additional fee |
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| Supporting Hours | 9h00 – 17h00 |
9h00 – 17h00 |
9h00 – 17h00 |
9h00 – 17h00 |
9h00 – 17h00 |
|
| Supporting Weekdays/th> | Mon – Fri |
Mon – Fri |
Mon – Fri |
Mon – Fri |
Mon – Fri |
|
| Custom Support Time | Additional fee |
Additional fee |
Additional fee |
Additional fee |
Additional fee |
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ADDITIONAL SERVICES
| SERVICE DETAILS | PRICE | |
|---|---|---|
| Integrate with CRM, Helpdesk, SMS, POS | Depending on requirements & platforms | |
| Support to work with telcos to convert your landline number to SIP Trunk | 1,000,000 VND/number | |
| Support to work with telcos to convert your mobile number to SIP Trunk | 500,000 VND/number | |
| Connect addtional phone numbers to your call center | 50,000 VND/number/month | |
| Support to configure on IP Phones | 500,000 VND/time | |
| Add more backup numbers | 300,000 VND/number | |
| Recording storage 120Gb, 06 months | 1,800,000 VND/Gb/month | |
| Recording storage 250Gb, 06 months | 3,600,000 VND/Gb/month | |
| Recording storage 500Gb, 06 months | 7,200,000 VND/Gb/month | |
| Private PBX | Depending on the number of concurrent calls | |