PRICING PLANS

Diversified pricing plans, suitable for different business sizes and needs

STANDARD
For startups & newly-established enterprises
STANDARD
Simple call flow
Multiple concurrent calls
Gcalls Plus Webphone
10,000 contacts
Simple interaction history (call)
Efficiency & collaboration
Office-hour support 8×6



Contact
BUSINESS
Fast growing SMEs
STANDARD +
100,000 contacts
Call statistics by month
03 Gb/month recording storage
Office-hour support 8×6






Purchase
PREMIUM
Solution for fastidious managers
PROFESSIONAL +
10,000,000 contacts
Real-time report
Configure agents’ role
10 Gb/month recording storage
Download recordings in bulk
Access to Developer API Support
24/7 support


Purchase
MODERN
Designed for modern large corporates
PREMIUM +
Highly-customizable call flow
Unlimited contacts
Advanced efficiency control
Unlimited recording storage
Automated outbound calling
Advanced quality management
Private server (PBX)
Access to integration functions
24/7 support

Contact
(1) Please see the full comparison here.
(2) Do you need some additional services that the price package you choose doesn’t have? Please see the resource and additional services’ prices here.
(3)  Our service is not subject to VAT. Gcalls will provide financial invoices after receiving payment.
 

COMPARE PLANS

SERVICE DETAILS STANDARD BUSINESS PROFESSIONAL PREMIUM MODERN
Pricing details
Call center service/user/month (USD, billed annually)
Increase 10% for 6-month contracts
4.5 4.5 8.5 8.5 CONTACT
+ Software license/month (USD, billed annually)
Increase 10% for 06-month contracts.
13 21.5 26 47 CONTACT
Phone number Customers purchase from telecommunication companies with Gcalls’ support.
Call charge/min Monthly payment to telcos according to their pricing policy
Set up your professional phone system
Maximum of phone numbers 01 01 02 03 Custom
Greetings
Your phone system becomes more professional with a greeting to your clients when they call in
Interactive Voice Response (IVR)
Allow customers to find their way to the right person or team
Ring types
Notify sequently or simultaneously when a group has several agents
Simultaneous
Simultaneous
Simultaneous/ Sequent
Simultaneous/ Sequent
Various
Office-hour conditions
Set up time to receive calls with different flows
Annoucement and Music on hold
Make your customers on hold more enjoyable and comfortable by playing music and unique messages
Default
Default
On choice
On choice
Automatically forward to phone
Stay available when there is no internet connection by forwarding inbound calls to your mobile number or backup landline number. Outbound call rates apply.
01 number
01 number
01 number
03 number
Custom
Voicemail
Allow customers to leave voice messages when they are not connected.
Change call flows (greetings, ring groups)
We support to change greetings, ring groups, office-hour conditions during your period of usage.
03 times
05 times
10 times
Unlimited
Unlimited
Identify caller location (beta test)
Connect callers with the nearest location among your branches.
Handling calls
Make and receive calls
You can make and receive calls right on the app with your company’s phone number, no need to use a landline phone or personal mobile for work anymore.
Multiple concurrent calls
With only one phone number, the team can make or receive multiple calls at the same time, improve performance and prevent “line busy” situation.
Hold, mute, forward mode
While a call is taking place, you can switch to hold, mute mode or forward the call to others.
Desktop notifications
Khi có cuộc gọi đến, cửa sổ thông báo của trình duyệt sẽ hiển thị dù bạn đang làm việc ở giao diện khác.
Call classification (beta test)
Allow agents to classify calls after each call to facilitate call statistics according to purpose and nature.
Blacklist numbers (beta test)
Avoid bots and spam callers to keep lines open for more important conversations.
Agent Efficiency
Gcalls Plus Webphone application
Our web-based app completely replaces the personal phone and desk phone to improve performance and allow advanced management.
Contact limitation
10,000
100,000
1,000,000
10,000,000
Unlimited
Click-to-Call
Skip entering numbers and limit mistakes, save a lot of time for each call.
Automatic contact creation
A contact are automatically created when there is an incoming or outgoing call to an unsaved number. Agents just need to add a contact name and create notes if needed.
Recognize customers immediately
Our call box displays information and automatically accesses the contact and its interaction history when a call comes in.
Interaction history
In addition to basic information, each contact stores interaction history, providing the team with the most information to support or close deals.
Contact importer (CSV)
Import contacts to the application to start the call campaign.
Contact groups
Allocate contacts to groups defined by your business for easy management.
Create notes
Allow to note important information right in the contact during the call or at any time.
Filter activities
Quickly find the information you need by filtering interaction history by agent, activity type, call status and time.
Auto outbound call (beta test)
The system automatically calls out a list using pre-recorded dialogs depending on context and purpose such as reminders, announcements, advertisements.
Collaboration
Agent-to-agent calling
Agents can call each other with just one click and the call is completely free.
Forward to other agents
Transfer calls to colleagues when you need support with just one click.
Share interaction history
Centralize and display contact history so that your whole team is on the same page and supports each other for customer care.
Create reminders
Create reminders so that you or your colleagues do not forget important tasks that needs to be done related to a contact.
Conference call
Start a collaborative conversation with multiple colleagues.
Tag a call (beta test)
Share information about a certain call with a colleague buy tagging him/her to the call.
Staff and quality control (for admin)
Statistics and detailed call history
Summarize call data and present in tables and grahps.
Call recording and storage (Gb/month)
Record incoming and outgoing calls, allow managers to play later for agent evaluation.
03
05
10
Unlimited
Export call history (CSV)
Export call history to store and custom tables and charts for evaluation purposes.
Download recordings in bulk
Download multiple recordings to computer for storage (ZIP), each file is named Agent_ Phone number_Date_Hours
Filter call history
Filter call history by contact, group of contact, agent, duration, call status.
Agent status
Easily manage a remote team by observing agent status “Online”, “Offline” and “On call”.
Real-time report (beta test)
Real-time data: number of outgoing calls, incoming calls taking place, number of calls waiting.
Call whispering (beta test)
Secretly speaking to agents while they are on an active call.
Call monitoring (beta test)
Listen-in on active calls to measure and improve agent performance.
Limit agents’ access to data
Configure member roles
Admin can limit or increase a member’s rights to view and manipulate data.
Hide phone numbers
Allow admin to hide phone numbers from a member to protect enterprise data.
Right to access and work with contacts
Admin can determine a certain contact or a group of contacts can only be viewed and manipulated by whom.
System stability and security
Private server (PBX)
Suitable for enterprises with a large number of agents.
Private MPLS
Suitable for enterprises with a large number of agents and the type of business requires high transmission stability.
Integration
API/SDK
Your business can access the API / SDK docs for integration.
Webhook
Your business can access the Webhook docs for integration.
Access to developer API support
Communicate and support your development team.
HubSpot integration
Improve performance with Gcalls for Hubspot: Click-to-Call, synced call logs, contacts, display information for incoming calls.
Zendesk integration
Improve performance with Gcalls for Hubspot: Click-to-Call, automated ticket creation, synced call logs, contacts, display information for incoming calls.
Nhanh.vn integration
Improve performance with Gcalls for Nhanh.vn: Click-to-Call, automated order creation, synced contacts, display information for incoming calls.
Customer support
Email support
Chat support
Phone support
Suppport time
Office hours 8×6
Office hours 8×6
08h30 – 20h00 Mon-Sat
24/7
24/7

ADDITIONAL SERVICES

SERVICE DETAILS PRICE
Configure the current SIP Trunk number 500,000 VND/number
Support to work with telcos to convert
your landline number to SIP Trunk
2,000,000 VND/number
Support to work with telcos to convert
your mobile number to SIP Trunk
1,000,000 VND/number
Add more phone numbers to your call
center than allowed in the pricing plan
1,000,000 VND/number
Support to configure on IP Phones 500,000 VND/time
Add more backup numbers 500,000 VND/number
Recording storage 20,000 VND/Gb/month
Integrate with CRM, Helpdesk Depending on specific needs and platforms
Private PBX Depending on the number of agents

Gcalls luôn mong muốn đem lại điều tốt nhất cho doanh nghiệp bạn.

151 Cavenagh Road, #06-151, Cavenagh Court, Singapore (229628)

#105, Khu Công nghệ phần mềm đại học Quốc Gia, Khu phố 6, Phường Linh Trung, Quận Thủ Đức, TP HCM.

08 98 58 70 99

sales@gcalls.co

Thứ 2 – Thứ 7 (8h30 – 17h30)