PRICING PLANS
Diversified pricing plans, suitable for different business sizes and needs
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STANDARD
For startups & newly-established enterprises
STANDARD
STANDARD
Simple call flow
Multiple concurrent calls with one phone number
Gcalls Plus Webphone
10,000 contacts
Simple interaction history
Support 8h30 – 17h30 (Mo-Fr)
Contact
BUSINESS
Fast growing SMEs
STANDARD +
STANDARD +
Set up greetings, hold music, office hours
100,000 contacts
Call statistics by month
05 Gb recording storage for 01 month
Support 8h30 – 17h30 (Mo-Fr)
Contact
Best Choice
PROFESSIONAL
All you need for a professional call center
BUSINESS +
BUSINESS +
Intelligent routing
1,000,000 contacts
Contact importer (CSV)
Call tags, notes, reminders
Advanced statistics & filter
Export call history (CSV)
Basic role management
10Gb recording storage for 03 months
Support 08h30-20h00 (Mo-Sa)
Contact
PREMIUM
Solution for fastidious managers
PROFESSIONAL +
PROFESSIONAL +
Configure and change call flows (unlimited)
10,000,000 contacts
Advanced role management
30Gb recording storage for 06 months
Download recordings in bulk
Access to SDK, Webhook
Developer API Support
Support 08h30-20h00 (Mo-Sa)
Contact
MODERN
Designed for modern large corporates
PREMIUM +
PREMIUM +
Unlimited contacts
Advanced efficiency control
Unlimited recording storage
Automated outbound calling
Advanced quality management
Private server (PBX)
Access to integration functions
24/7 support
Contact
COMPARE PLANS
| SERVICE DETAILS | STANDARD | BUSINESS | PROFESSIONAL | PREMIUM | MODERN | |
|---|---|---|---|---|---|---|
| Pricing details | ||||||
| Call center service/agent/month
Number of agents * price * number of month/payment period
|
120,000 | 120,000 | 200,000 | 200,000 | CONTACT | |
| + Software license/payment period (VND)
A payment period has 24, 12, 6 or 3 months
|
3,600,000 | 6,000,000 | 7,200,000 | 13,200,000 | CONTACT | |
| Phone number | Customers purchase from telecommunication companies with Gcalls’ support. | |||||
| Call charge/min | Monthly payment to telcos according to their pricing policy | |||||
| Set up your professional phone system | ||||||
| Max. of phone numbers connected | 01 | 01 | 02 | 03 | Custom | |
| Office-hour conditions
Set up time to receive calls with different flows
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| Greetings
Your phone system becomes more professional with a greeting to your clients when they call in
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| Interactive Voice Response (IVR)
Allow customers to find their way to the right person or team
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| Ring types
Notify sequently or simultaneously when a group has several agents
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Simultaneous |
Simultaneous |
Simultaneous/ Sequent |
Simultaneous/ Sequent |
Various |
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| Annoucements and Music on hold
Make your customers on hold more enjoyable and comfortable by playing music and unique messages
|
Default | Default |
Default |
On choice |
On choice |
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| Automatically forward to back-up numbers
Stay available when there is no internet connection by forwarding inbound calls to your mobile number or backup landline number. Outbound call rates apply.
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| Change call flows (greetings, ring groups)
We support to change greetings, ring groups, office-hour conditions during your period of usage.
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03 times |
05 times |
10 times |
Unlimited |
Unlimited |
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| Least Cost Routing
The system automatically determines the same telco number to make outgoing calls to optimize calling rates (for example, MobiFone – MobiFone, Viettel – Viettel)
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| Smart Routing
The system automatically connects calls from customers to the right department / person according to the operation of each business (For example: connecting the call with the agent who has communicated with that customer most recently, or automatically changing call flows based on who callers are …)
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| Customize call center features | On demand | |||||
| Handling calls | ||||||
| Make and receive calls with application
You can make and receive calls right on the app with your company’s phone number, no need to use a landline phone or personal mobile for work anymore.
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| Multiple concurrent calls
With only one phone number, the team can make or receive multiple calls at the same time, improve performance and prevent “line busy” situation.
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| Hold, mute, forward mode
While a call is taking place, you can switch to hold, mute mode or forward the call to others.
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| Desktop notifications
Khi có cuộc gọi đến, cửa sổ thông báo của trình duyệt sẽ hiển thị dù bạn đang làm việc ở giao diện khác.
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| Blacklist numbers
Avoid bots and spam callers to keep lines open for more important conversations.
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| Agent Efficiency | ||||||
| Gcalls Plus Webphone application
Our web-based app completely replaces the personal phone and desk phone to improve performance and allow advanced management.
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| Contact limitation | 10,000 |
100,000 |
1,000,000 |
10,000,000 |
Unlimited |
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| Click-to-Call
Skip entering numbers and limit mistakes, save a lot of time for each call.
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| Automatic contact creation
A contact are automatically created when there is an incoming or outgoing call to an unsaved number. Agents just need to add a contact name and create notes if needed.
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| Recognize customers immediately
Our call box displays information and automatically accesses the contact and its interaction history when a call comes in.
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| Create new contact fields
Admin can custom contact fields to enrich contact information and in alignment with business specifics
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| Contact importer (CSV)
Import contacts to the application to start the call campaign.
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| Contact groups
Allocate contacts to groups defined by your business for easy management.
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| Create notes for contacts
Allow to note important information right in the contact during the call or at any time you need.
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| Create a note for each call
Allow to note important information directly on a call log after ending the call. These notes will be displayed in the call detailed record page of the Admin.
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| Filter activities
Quickly find the information you need by filtering interaction history by agent, activity type, call status and time.
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| Add tags to calls for categorization
Allow agents to classify calls after each call to facilitate call statistics according to purpose and nature.
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| Auto dialer
The system automatically calls out and connects back to agents only when the call is answered
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Additional fee | |||||
| Collaboration | ||||||
| Free Agent-to-Agent calling
Agents can call each other with just one click and the call is completely free.
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| Forward to other agents
Transfer calls to colleagues when you need support with just one click.
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| Share interaction history
Centralize and display contact history so that your whole team is on the same page and supports each other for customer care.
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| Create reminders
Create reminders so that you or your colleagues do not forget important tasks that needs to be done related to a contact.
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| Conference call
Start a collaborative conversation with multiple colleagues.
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| Tag colleagues to a call (beta test)
Share information about a certain call with a colleague buy tagging him/her to the call.
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| Staff and quality control (for admin) | ||||||
| Statistics and detailed call history
Summarize call data and present in tables and grahps.
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| Call recording and storage (Gb; month)
Record incoming and outgoing calls, allow managers to play later for agent evaluation.
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05; 01 |
10; 03 |
30; 06 |
Unlimited |
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| Export call history (CSV)
Export call history to store and custom tables and charts for evaluation purposes.
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| Filter call history
Filter call history by contact, group of contact, agent, duration, call status.
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| Agent status
Easily manage a remote team by observing agent status “Online”, “Offline” and “On call”.
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| Download recordings in bulk
Download multiple recordings to computer for storage (ZIP), each file is named Agent_ Phone number_Date_Hours
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| Advanced report with Google Data Studio
Download multiple recordings to computer for storage (ZIP), each file is named Agent_ Phone number_Date_Hours
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| Real-time report (beta test)
Real-time data: number of outgoing calls, incoming calls taking place, number of calls waiting.
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| Call whispering
Secretly speaking to agents while they are on an active call.
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| Call monitoring
Listen-in on active calls to measure and improve agent performance.
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| Limit agents’ access to data | ||||||
| Configure member roles
Admin can limit or increase a member’s rights to view and manipulate data.
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| Hide phone numbers
Allow admin to hide phone numbers from a member to protect enterprise data.
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| Assign contacts to agents
Admin can determine a certain contact or a group of contacts can only be viewed and manipulated by whom.
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| System stability and security | ||||||
| Private server (PBX)
Suitable for enterprises with a large number of agents.
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| Private MPLS
Suitable for enterprises with a large number of agents and the type of business requires high transmission stability.
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| Integration | ||||||
| API
Your business can access the API docs for integration.
|
Not applied |
Additional fee |
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| SDK, Webhook
Your business can access the SDK, Webhook docs for integration.
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Not applied |
Additional fee |
Additional fee |
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| Access to developer API support
Communicate and support your development team.
|
Not applied |
Additional fee |
Additional fee |
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| Integration with CRM, Helpdesk, POS, SMS
Improve performance with our integration with your tools: Click-to-Call, Click-to-SMS, synced call logs, contacts, display information for incoming calls (contact person, ticket history, order history…)
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Not applied | Additional fee | Additional fee | Additional fee | ||
| Customer support | ||||||
| Email support | ||||||
| Chat support | ||||||
| Phone support | ||||||
| Suppport time | 08h30 – 17h30 Mon-Fri |
08h30 – 17h30 Mon-Fri |
08h30 – 20h00 Mon-Sat |
08h30 – 20h00 Mon-Sat |
24/7 |
|
ADDITIONAL SERVICES
| SERVICE DETAILS | PRICE | |
|---|---|---|
| Integrate with CRM, Helpdesk, SMS, POS | Depending on requirements & platforms | |
| Support to work with telcos to convert your landline number to SIP Trunk | 1,000,000 VND/number | |
| Support to work with telcos to convert your mobile number to SIP Trunk | 500,000 VND/number | |
| Connect addtional phone numbers to your call center | 500,000 VND/number | |
| Support to configure on IP Phones | 500,000 VND/time | |
| Add more backup numbers | 300,000 VND/number | |
| Recording storage 120Gb, 06 months | 1,800,000 VND/Gb/month | |
| Recording storage 250Gb, 06 months | 3,600,000 VND/Gb/month | |
| Recording storage 500Gb, 06 months | 7,200,000 VND/Gb/month | |
| 24/7 Support | 1,500,000 VND/month | |
| Private PBX | Depending on the number of concurrent calls | |