PRICING PLANS
Diversified pricing plans, suitable for different business sizes and needs
STANDARD
For startups & newly-established enterprises
STANDARD
STANDARD
Simple call flow
Multiple concurrent calls
Gcalls Plus Webphone
10,000 contacts
Simple interaction history (call)
Efficiency & collaboration
Office-hour support 8×6
Contact
BUSINESS
Fast growing SMEs
STANDARD +
STANDARD +
100,000 contacts
Call statistics by month
03 Gb/month recording storage
Office-hour support 8×6
Purchase
Best Choice
PROFESSIONAL
All you need for a professional call center
BUSINESS +
BUSINESS +
Intelligent routing
1,000,000 contacts
Contact importer (CSV)
Advanced interaction history (calls, notes, reminders)
Advanced statistics & filter
Export call history (CSV)
Basic role management
05 Gb/month recording storage
Access to APIs & SDKs
Support 08h30 – 20h00 (Mon-Sat)
Purchase
PREMIUM
Solution for fastidious managers
PROFESSIONAL +
PROFESSIONAL +
10,000,000 contacts
Real-time report
Configure agents’ role
10 Gb/month recording storage
Download recordings in bulk
Access to Developer API Support
24/7 support
Purchase
MODERN
Designed for modern large corporates
PREMIUM +
PREMIUM +
Highly-customizable call flow
Unlimited contacts
Advanced efficiency control
Unlimited recording storage
Automated outbound calling
Advanced quality management
Private server (PBX)
Access to integration functions
24/7 support
Contact
COMPARE PLANS
| SERVICE DETAILS | STANDARD | BUSINESS | PROFESSIONAL | PREMIUM | MODERN | |
|---|---|---|---|---|---|---|
| Pricing details | ||||||
| Call center service/user/month (USD, billed annually)
Increase 10% for 6-month contracts
|
4.5 | 4.5 | 8.5 | 8.5 | CONTACT | |
| + Software license/month (USD, billed annually)
Increase 10% for 06-month contracts.
|
13 | 21.5 | 26 | 47 | CONTACT | |
| Phone number | Customers purchase from telecommunication companies with Gcalls’ support. | |||||
| Call charge/min | Monthly payment to telcos according to their pricing policy | |||||
| Set up your professional phone system | ||||||
| Maximum of phone numbers | 01 | 01 | 02 | 03 | Custom | |
| Greetings
Your phone system becomes more professional with a greeting to your clients when they call in
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| Interactive Voice Response (IVR)
Allow customers to find their way to the right person or team
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| Ring types
Notify sequently or simultaneously when a group has several agents
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Simultaneous |
Simultaneous |
Simultaneous/ Sequent |
Simultaneous/ Sequent |
Various |
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| Office-hour conditions
Set up time to receive calls with different flows
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| Annoucement and Music on hold
Make your customers on hold more enjoyable and comfortable by playing music and unique messages
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Default |
Default |
On choice |
On choice |
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| Automatically forward to phone
Stay available when there is no internet connection by forwarding inbound calls to your mobile number or backup landline number. Outbound call rates apply.
|
01 number |
01 number |
01 number |
03 number |
Custom |
|
| Voicemail
Allow customers to leave voice messages when they are not connected.
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| Change call flows (greetings, ring groups)
We support to change greetings, ring groups, office-hour conditions during your period of usage.
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03 times |
05 times |
10 times |
Unlimited |
Unlimited |
|
| Identify caller location (beta test)
Connect callers with the nearest location among your branches.
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| Handling calls | ||||||
| Make and receive calls
You can make and receive calls right on the app with your company’s phone number, no need to use a landline phone or personal mobile for work anymore.
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| Multiple concurrent calls
With only one phone number, the team can make or receive multiple calls at the same time, improve performance and prevent “line busy” situation.
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| Hold, mute, forward mode
While a call is taking place, you can switch to hold, mute mode or forward the call to others.
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| Desktop notifications
Khi có cuộc gọi đến, cửa sổ thông báo của trình duyệt sẽ hiển thị dù bạn đang làm việc ở giao diện khác.
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| Call classification (beta test)
Allow agents to classify calls after each call to facilitate call statistics according to purpose and nature.
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| Blacklist numbers (beta test)
Avoid bots and spam callers to keep lines open for more important conversations.
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| Agent Efficiency | ||||||
| Gcalls Plus Webphone application
Our web-based app completely replaces the personal phone and desk phone to improve performance and allow advanced management.
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| Contact limitation | 10,000 |
100,000 |
1,000,000 |
10,000,000 |
Unlimited |
|
| Click-to-Call
Skip entering numbers and limit mistakes, save a lot of time for each call.
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| Automatic contact creation
A contact are automatically created when there is an incoming or outgoing call to an unsaved number. Agents just need to add a contact name and create notes if needed.
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| Recognize customers immediately
Our call box displays information and automatically accesses the contact and its interaction history when a call comes in.
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| Interaction history
In addition to basic information, each contact stores interaction history, providing the team with the most information to support or close deals.
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| Contact importer (CSV)
Import contacts to the application to start the call campaign.
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| Contact groups
Allocate contacts to groups defined by your business for easy management.
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| Create notes
Allow to note important information right in the contact during the call or at any time.
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| Filter activities
Quickly find the information you need by filtering interaction history by agent, activity type, call status and time.
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| Auto outbound call (beta test)
The system automatically calls out a list using pre-recorded dialogs depending on context and purpose such as reminders, announcements, advertisements.
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| Collaboration | ||||||
| Agent-to-agent calling
Agents can call each other with just one click and the call is completely free.
|
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| Forward to other agents
Transfer calls to colleagues when you need support with just one click.
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| Share interaction history
Centralize and display contact history so that your whole team is on the same page and supports each other for customer care.
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| Create reminders
Create reminders so that you or your colleagues do not forget important tasks that needs to be done related to a contact.
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| Conference call
Start a collaborative conversation with multiple colleagues.
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| Tag a call (beta test)
Share information about a certain call with a colleague buy tagging him/her to the call.
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| Staff and quality control (for admin) | ||||||
| Statistics and detailed call history
Summarize call data and present in tables and grahps.
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| Call recording and storage (Gb/month)
Record incoming and outgoing calls, allow managers to play later for agent evaluation.
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03 |
05 |
10 |
Unlimited |
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| Export call history (CSV)
Export call history to store and custom tables and charts for evaluation purposes.
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| Download recordings in bulk
Download multiple recordings to computer for storage (ZIP), each file is named Agent_ Phone number_Date_Hours
|
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| Filter call history
Filter call history by contact, group of contact, agent, duration, call status.
|
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| Agent status
Easily manage a remote team by observing agent status “Online”, “Offline” and “On call”.
|
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| Real-time report (beta test)
Real-time data: number of outgoing calls, incoming calls taking place, number of calls waiting.
|
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| Call whispering (beta test)
Secretly speaking to agents while they are on an active call.
|
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| Call monitoring (beta test)
Listen-in on active calls to measure and improve agent performance.
|
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| Limit agents’ access to data | ||||||
| Configure member roles
Admin can limit or increase a member’s rights to view and manipulate data.
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| Hide phone numbers
Allow admin to hide phone numbers from a member to protect enterprise data.
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| Right to access and work with contacts
Admin can determine a certain contact or a group of contacts can only be viewed and manipulated by whom.
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| System stability and security | ||||||
| Private server (PBX)
Suitable for enterprises with a large number of agents.
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| Private MPLS
Suitable for enterprises with a large number of agents and the type of business requires high transmission stability.
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| Integration | ||||||
| API/SDK
Your business can access the API / SDK docs for integration.
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| Webhook
Your business can access the Webhook docs for integration.
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| Access to developer API support
Communicate and support your development team.
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| HubSpot integration
Improve performance with Gcalls for Hubspot: Click-to-Call, synced call logs, contacts, display information for incoming calls.
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| Zendesk integration
Improve performance with Gcalls for Hubspot: Click-to-Call, automated ticket creation, synced call logs, contacts, display information for incoming calls.
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| Nhanh.vn integration
Improve performance with Gcalls for Nhanh.vn: Click-to-Call, automated order creation, synced contacts, display information for incoming calls.
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| Customer support | ||||||
| Email support | ||||||
| Chat support | ||||||
| Phone support | ||||||
| Suppport time | Office hours 8×6 |
Office hours 8×6 |
08h30 – 20h00 Mon-Sat |
24/7 |
24/7 |
|
ADDITIONAL SERVICES
| SERVICE DETAILS | PRICE | |
|---|---|---|
| Configure the current SIP Trunk number | 500,000 VND/number | |
| Support to work with telcos to convert your landline number to SIP Trunk |
2,000,000 VND/number | |
| Support to work with telcos to convert your mobile number to SIP Trunk |
1,000,000 VND/number | |
| Add more phone numbers to your call center than allowed in the pricing plan |
1,000,000 VND/number | |
| Support to configure on IP Phones | 500,000 VND/time | |
| Add more backup numbers | 500,000 VND/number | |
| Recording storage | 20,000 VND/Gb/month | |
| Integrate with CRM, Helpdesk | Depending on specific needs and platforms | |
| Private PBX | Depending on the number of agents | |
Gcalls luôn mong muốn đem lại điều tốt nhất cho doanh nghiệp bạn.
151 Cavenagh Road, #06-151, Cavenagh Court, Singapore (229628)
#105, Khu Công nghệ phần mềm đại học Quốc Gia, Khu phố 6, Phường Linh Trung, Quận Thủ Đức, TP HCM.
08 98 58 70 99
sales@gcalls.co
Thứ 2 – Thứ 7 (8h30 – 17h30)