Customer care becomes much easier with Smart contact
- Automatically add contacts when calling to or receiving calls from new numbers.
- Create contact groups for easier contact management.
- Add notes, reminders related to a contact.
- View the interaction history with a customer for better insight and caring (notes, reminders, call recordings, call history)
Centralized management with the interface for administrator
- Recording and storing calls help to evaluate and enhance staff performance.
- Manage the call history to evaluate the efficiency of the call center system.
- Call statistics allows to assess agents’ productivity.
- Agent status: online, offline, having a call
Enjoy the power of
Synchronized information with enterprise software such as CRM (Customer Relationship Management), Helpdesk (Customer Care), …
“Do you possess a professional call center team? Gcalls will bring you a tool to manage the call center which deserves that professionalism!”
151 Cavenagh Road, #06-151, Cavenagh Court, Singapore (229628)
#105, Information Technology Park (ITP), Quarter 6, Linh Trung Ward, Thu Duc District, HCM City, Vietnam.
08 98 58 70 99
Mon – Sat (8h30 – 17h30)