Connect easily with candidates and businesses
(Updated: 04/2019)
Industry
Seasonal labor service platform
Using Gcalls since
10/2018
Location
Ho Chi Minh City
Solution
Gcalls Plus Webphone
Gcalls Plus Extension
About Viec.co
Industry
Viec.co is a short-term and seasonal labor service platform, helping to quickly connect thousands of employees with businesses who are offering short-term or part-time jobs. When observing the labor market, the founding team found that a business in need of seasonal workers had difficulties in properly and sufficiently recruiting while it is also not easy for workers with idle time to find a reliable seasonal job.
Goals
With this solution, Viec.co believes in a future where people can freely and flexibly earn extra income by choosing the most suitable job. On the other hand, businesses will operate more efficiently when maintaining personnel at the optimal level and the rest of the fluctuations will be solved by “social resources”.
Achievements
As a dynamic young startup with the idea of solving a big labor supply-demand problem, Viec.co has attracted thousands of freelancers and the total value of GMV (Gross Merchandise Value) transactions reached 800 million in the first 3 months. Moreover, a number of big players in e-commerce and logistics have also used Viec.co’s solutions such as Tiki, Giaohangnhanh, Ninja Van …
BUSINESS CHALLENGES
Data and performance
Every day, Viec.co team has to contact to confirm, interview and stay connected with hundreds of candidates. With such work characteristics, Viec.co needs a fast, compact and professional call center solution that can help the company solve large daily workloads. As a modern technology company, from the beginning, the team decided to choose a software solution instead of the desk phone system or personal mobile phones because they want to easily manage as well as save installation time. Thus, the important criteria affecting the decision of Viec.co are:
- Fast setup
- Good customer care serivce
- Highly able to integrate
The company investigated some solutions but was not really satisfied because of complicated process and poor support service. As soon as Viec.co registered, the founders were impressed by Gcalls’ customer service which provided a good experience. They also loved the design and user-friendliness of the application. As a result, Viec.co decided to accompany Gcalls within only 3 days.
The solution
Quickly deploy and improve performance
Since using Gcalls, Viec.co team can call candidates and businesses right on the customer management page with just one click, saving more than 50% of contact time compared to traditional solutions, thereby increasing performance in general.
According to Phuong Nhi – Operation Executive, the call data is recorded and shown visually in the form of tables so she can control, evaluate employees and service quality extremely simply and accurately. In addition, one of the issues that the founder team concerns about is the confidentiality of candidate information and Gcalls has partly solved this need with the hidden phone number feature.
As the number of agents increases to meet the demand, Gcalls’ software solution also makes it easier to scale up. After just a few operations on a computer, additional agents can start making and receiving calls right away within minutes.
KILLING FEATURES
Statistics
Data in the statistics and call history details provide managers with an overview as well as specific picture of the customer care activities of the team.
Integration
With the Gcalls Plus Extension, the agents can call or receive calls directly on the Customer Management page of Viec.co.
Hidden phone numbers
The phone numbers in the data page are hidden in order to increase the confidentiality of candidate information without affecting the performance of the team at all.
